Leslie Jackson ******@***.com****:** AM (* minutes ago)*to Help**I placed an order with...

GetHuman1531508's customer service issue with Happysocks.com from November 2018

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Leslie Jackson ******@***.com****:** AM (* minutes ago)*to Help**I placed an order with you. After seeing the Beatles Collection on Facebook with **% off and free shipping, I was very interested in ordering. Before placing the order, I contacted your chat. I wanted to confirm that there was the **% discount on the Beatles Collection. I was told yes. Then he gave me the link to order the socks. I ordered the socks, but I did not receive the discount. I have attached the conversation below. Please either cancel my order or award me the **% off.**Leslie Jackson Order Number **********. *Chat Transcript with Visitor *********Chat started on ** Nov ****, **:** PM (GMT**)*(**:**:**)**** Visitor ******** joined the chat ****(**:**:**)*Happy Socks: Shop colorful holiday gifts and get FREE shipping. Chat with The Happy Crew for more information!*(**:**:**)*Visitor ********: I am interested in the Beatles Collector Box Set. Is that **% off with free shipping? It shows those socks with **% off on Facebook*(**:**:**)**** Jam joined the chat ****(**:**:**)*Jam: hi there,*(**:**:**)*Visitor ********: I am interested in the Beatles Collector Box Set. Is that **% off with free shipping? It shows those socks with **% off on Facebook*(**:**:**)*Jam: yes a gift box that'll make your beloved ones smile and receive FREE shipping on your whole order! You can find all our gift boxes here: happysocks.com*gifts*(**:**:**)*Visitor ********: Thank you!*(**:**:**)*Jam: here are the links :https:**www.happysocks.com*us*catalogsearch*result*?q*beatles*gift*box*(**:**:**)*Jam: Is there anything else I can help you with perhaps?*(**:**:**)*Visitor ********: That's all I needed. thanks*(**:**:**)*Jam: Alright :) Happy shopping, im tepping out of chat for now but feel free to chat with us again if you need any more help. Have a happy day!*(**:**:**)**** Jam left the chat ****(**:**:**)*Visitor ********: I just placed my order and it did not show me that it took the **% off. My order number is ***********(**:**:**)**** John joined the chat ****(**:**:**)**** Jam joined the chat ****(**:**:**)**** John left the chat ****(**:**:**)*Jam: have you use the discount code that was sent to you after you subscribe via news letter? it will be sent to you via email*(**:**:**)*Visitor ********: I did not get a discount code or any email from you.*(**:**:**)*Jam: you need to subscribe first and within **hours you will recieve the code via email.*(**:**:**)*Visitor ********: How do I cancel this order then?*(**:**:**)*Jam: let me check what i can do to help you out stay with me for a moment while im checking some options.*(**:**:**)*Visitor ********: ok*(**:**:**)*Jam: hi sorry for my late response i just sent a request to our wearhouse regarding the cancelation of the order. and also the **% discount that can only be applied on selected items check here : https:**www.happysocks.com*us*sale**(**:**:**)*Visitor ********: When I asked you earlier if it applied to the Beatles Collection, you said yes.*(**:**:**)*Visitor ********: You also gave me the link. Nothing was mentioned about signing up for a news letter or that the discount did not apply to this collection.*(**:**:**)*Jam: i apologize if you misinterpret what i said, i have given you the link regarding the gift box but the beatle box isnt included on the **% items.*(**:**:**)*Visitor ********: THis is what I asked: I am interested in the Beatles Collector Box Set. Is that **% off with free shipping? It shows those socks with **% off on Facebook*(**:**:**)*Visitor ********: Your response: yes a gift box that'll make your beloved ones smile and receive FREE shipping on your whole order! You can find all our gift boxes here: happysocks.com*gifts*(**:**:**)*Visitor ********: And then you replied: here are the links :https:**www.happysocks.com*us*catalogsearch*result*?q*beatles*gift*box*(**:**:**)*Visitor ********: Why wouldnt*(**:**:**)*Visitor ********: I think I was getting the discount?*(**:**:**)*Jam: can you please send me a screen shot of the **% beatle gift box?*(**:**:**)*Jam: are you still with me?*(**:**:**)*Visitor ********: It is on Facebook. It is not readily available. That is why I asked before placing my order. You said it was **% off and free shipping. I would not have ordered otherwise. On facebook is shows the Beatles Collection Socks and **% off and free shipping. Very misleading.*(**:**:**)*Jam: Agent uploaded: Capture.PNG URL: https:**v*uploads.zopim.io*****r***r*XpQWaiQieEEZUgtiNTN**PwVL*r***a***aaf**aa*****de*c*c****d*****d***ffa.png Type: image*png Size: *******(**:**:**)*Jam: May i know if this is the one that you are telling me that has **% off?*(**:**:**)*Visitor ********: That is the picture but is also said in bold type **% OFF & FREE SHIPPING. that is why I wanted to purchase. But just to be sure, as Facebook can be misleading, I chatted with you to confirm it was **% off and free shipping and you responded "yes". So either way, I should be able to either cancel this order or get **% off.*(**:**:**)*Visitor ********: You need to fix this*(**:**:**)*Jam: please be advised that it does not pertain on the beatle socks gift box.*(**:**:**)*Visitor ********: A little late to tell me that, don't you think. First yes and then no, after I order. Fix this please. Cancel order or **% off.*(**:**:**)*Visitor ********: Never mind. I am going to report this. You obviously can't help fix your error.*(**:**:**)*Jam: i understand how you feel let me check what i can do, stay with me*(**:**:**)**** Visitor ******** has rated the chat Bad ****(**:**:**)**** Visitor ******** has commented: Told me the Beatles Collection was **% off with free shipping and then after I ordered told me the **% did not include the Beatles Collection. I will never do business with you again. ****(**:**:**)**** Visitor ******** left the chat ****NAME*Visitor *********EMAIL*—*PHONE*—*LOCATION*San Clemente, United States*URL*https:**www.happysocks.com*us*contacts*DEPARTMENT*HS*SERVED BY*—*RATING*Bad*COMMENT*Told me the Beatles Collection was **% off with free shipping and then after I ordered told me the **% did not include the Beatles Collection. I will never do business with you again.

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Happysocks.com

Customer service issue
Reported by GetHuman1531508
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 29 others
0 customers following this

Timeline

GetHuman1531508 started working on this issue
Nov 9th, 2018 7:20pm
GetHuman1531508 shared this issue with friends on Facebook
Nov 9th, 2018 7:21pm

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