Hello, *I purchased a Hampton Bay Carina style pendant light, semi-flush light and a ch...

GetHuman1630207's customer service issue with Hampton Bay from November 2018

418 similar
0 following
Help with my Hampton Bay issue
First: share to improve GetHuman1630207's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1630207's next move: call Hampton Bay.
The best way to get your problem resolved is to tap the button below to start calling Hampton Bay. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1630207 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1630207's own words
Hello, *I purchased a Hampton Bay Carina style pendant light, semi-flush light and a chandelier.*While putting together the chandelier the ring that you hang it with broke while I was twisting it. I am not that strong and I couldn't believe it broke. I had to return this light for a new one. **When I unpacked the pendant light, I found the glass to be cracked. I had to return this light for a new one also.**After installing the *rd light, I noticed that one of the five arms that holds the light bulbs is totally crooked. NOW, I have to take this light all apart and return for a new one.**Needless to say, my experience with Hampton Bay has been less than stellar.**I am a single working mom with an extremely tight schedule, let alone the time of the person who was helping me install these lights.**I love how these lights appeal to the eye. But, it is apparent that they are not made of the best material.**This has been such a nuisance for me. I am having a party soon and of course still do not have my lights up.**I am asking for some type of compensation. I am going to keep the lights I have (provided they are all intact) and was going to purchase more for the rest of my house.**Is there anything you would do to keep me as a Hampton Bay customer that would dissuade me from purchasing another brand?**I deeply appreciate your response.**Best regards, **Melissa Arcadi
GetHuman1630207 did not yet indicate what Hampton Bay should do to make this right.
I have an issue with Hampton Bay too
How GetHuman1630207 fixed the problem
We are waiting for GetHuman1630207 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hampton Bay's attention and get better help faster. Tap below to get started.
Having Hampton Bay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1630207 fixes it.
This email address isn't valid

Hampton Bay

Customer service issue
Reported by GetHuman1630207
Nov 26th, 2018 - 10 mons ago
I have an issue with Hampton Bay too
Not resolved
Seen by 4 customers so far
Similar issue to 418 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1630207 started working on this issue
Nov 26th, 2018 7:14pm