Hello, *I purchased a Hampton Bay Carina style pendant light, semi-flush light and a ch...

GetHuman1630207's customer service issue with Hampton Bay from November 2018

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The issue in GetHuman1630207's own words
Hello, *I purchased a Hampton Bay Carina style pendant light, semi-flush light and a chandelier.*While putting together the chandelier the ring that you hang it with broke while I was twisting it. I am not that strong and I couldn't believe it broke. I had to return this light for a new one. **When I unpacked the pendant light, I found the glass to be cracked. I had to return this light for a new one also.**After installing the *rd light, I noticed that one of the five arms that holds the light bulbs is totally crooked. NOW, I have to take this light all apart and return for a new one.**Needless to say, my experience with Hampton Bay has been less than stellar.**I am a single working mom with an extremely tight schedule, let alone the time of the person who was helping me install these lights.**I love how these lights appeal to the eye. But, it is apparent that they are not made of the best material.**This has been such a nuisance for me. I am having a party soon and of course still do not have my lights up.**I am asking for some type of compensation. I am going to keep the lights I have (provided they are all intact) and was going to purchase more for the rest of my house.**Is there anything you would do to keep me as a Hampton Bay customer that would dissuade me from purchasing another brand?**I deeply appreciate your response.**Best regards, **Melissa Arcadi
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Hampton Bay

Customer service issue
Reported by GetHuman1630207
Nov 26th, 2018 - 10 mons ago
I have an issue with Hampton Bay too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1630207 started working on this issue
Nov 26th, 2018 7:14pm