The red light on the remote goes on when I press a command, but the fan or the lights d...

GetHuman-vahekhro's customer service issue with Hampton Bay from November 2018

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The issue in GetHuman-vahekhro's own words
The red light on the remote goes on when I press a command, but the fan or the lights do not work when I press the buttons on the remote. I visited home depot and they think the remote is not working and has to be replaced, suggested to call you to attend to my problem.*Home depot suggested you replace the remote to fix this problem.*the remote reflects following info:*Model * UC****T*FCC ID: CHQ******IC:****A-****T*I do not know which one you need. *Thank you
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Hampton Bay

Hampton ceiling fan
Customer service issue
Reported by GetHuman-vahekhro
Nov 1st, 2018 - a mon ago
I have an issue with Hampton Bay too
Not resolved
Seen by 4 customers so far
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GetHuman-vahekhro started working on this issue
Nov 1st 8:41pm