For the past several days I haven't been able to figure out how to make my Hampton Bay...

GetHuman1021443's customer service issue with Hampton Bay from August 2018

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The issue in GetHuman1021443's own words
For the past several days I haven't been able to figure out how to make my Hampton Bay ceiling fan spin counterclockwise again despite all the frustrating online searches. I haven't found a switch anywhere near the fan nor is there a "REV" button on the remote like others do and instead have one that says "FAN TIMER" where other remotes have a "REV" button. The remote is the only way to interact with the fan other than turning it on or off with the wall switch. My remote is an LCD display thermostatic remote with eight buttons. The center colored buttons are for the fan speed and light and the rest are labeled as FAN AUTO, FAN TIMER, LIGHT TIMER, LIGHT DELAY, the last two are up and down arrows for SET TEMP.*HOUR. The sticker is luckily still intact and says it is a Model No. **CHROL and UPC*************. I don't know if these are relevant but there are additional letters and numbers seperate but on the right of the UPC that are CLI-* and Y*****-**. And in larger font than anything else on the sticker is *******. I'd appreciate any help.
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Hampton Bay

Customer service issue
Reported by GetHuman1021443
Aug 22nd, 2018 - a mon ago
I have an issue with Hampton Bay too
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Seen by 2 customers so far
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Timeline
GetHuman1021443 started working on this issue
Aug 22nd 1:18am