fan chain pull only get two speeds

GetHuman-larryrro's customer service issue with Hampton Bay from August 2018

Help with my Hampton Bay issue
The issue in GetHuman-larryrro's own words
buy the part so I could have three speeds again ... Would like to order a part for a ** in * speed chain pull upc************part k.t.e.no.*******-e******,**** speed switch
I don't know how to order the part and where
let me order part for fan speed control
been with Home Depot five years
Since talking to you ********* last night cut on fan and pulled the chain a spark came out of top of fan now the chain is stuck will not pull, ordered a capacitor now do I really need it now light kit works help!
I have an issue with Hampton Bay too
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Hampton Bay

hampton bay
Customer service issue
Reported by GetHuman-larryrro
Aug 22nd, 2018 - 3 mons ago
I have an issue with Hampton Bay too
Fixed
Seen by 17 customers so far
Similar issue to 216 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-larryrro started working on this issue
Aug 22nd 12:41am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 12:43am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 10:21am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 10:27am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 10:27am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 10:27am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 10:37am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 22nd 10:37am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 11:00am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 11:03am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 11:53am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 11:54am
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 2:43pm
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 2:55pm
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 2:57pm
GetHuman-larryrro indicated the issue is not fixed yet.
Aug 23rd 8:25pm