We received a damaged chair body from Hampton Bay as part of a Woodbury * piece patio s...

GetHuman-pepcumm's customer service issue with Hampton Bay from August 2018

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The issue in GetHuman-pepcumm's own words
We received a damaged chair body from Hampton Bay as part of a Woodbury * piece patio set order made online through Home Depot. We filed a claim requesting a replacement & received not one but two chair bodies as a result. I contacted Hampton Bay to return the second one: they did not want it back. I then asked to buy legs for it to make it usable, and was willing to pay for the chair body. I was told no to that as well, and was told to throw the perfectly good, brand new chair body away. That is the most asinine attitude we have ever run across!*We think it is extremely wasteful to toss away something brand new, and that attitude does not reflect at all well on the company that suggests this. We will definitely not recommend buying from Hampton Bay in the future.
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Hampton Bay

Customer service issue
Reported by GetHuman-pepcumm
Aug 2nd, 2018 - 9 mons ago
I have an issue with Hampton Bay too
Fixed
Seen by 5 customers so far
Similar issue to 160 others
0 customers following this
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Timeline
GetHuman-pepcumm started working on this issue
Aug 2nd, 2018 10:17pm
GetHuman-pepcumm indicated the issue is not fixed yet.
Aug 2nd, 2018 10:17pm