On my American Express bill there is a charge from Hammacher Schlemmer which I do not u...

GetHuman-alampros's customer service issue with Hammacher.com from July 2020

Help with my Hammacher.com issue
The issue in GetHuman-alampros's own words
On my American Express bill there is a charge from Hammacher Schlemmer which I do not understand. The date the item was charged was ********. The number listed is ********* *****. The amount of the item which I assume includes S and H plus any tax is listed as $**.** from OH. I do not have an invoice for the item or a PARCEL RETURN SERVICE sheet which comes in the box of any item(s) sent. I do not remember ordering this particular item, what it is or why I have been charged for an item I did not order. My name is Angelique Lampros, *** Prospect Avenue, West Orange, N.J. *****. I tried phoning and left a voicemail for the agent to get in touch with me, since I was informed there was and hours wait, but have heard nothing. I would appreciate a response to this email.

GetHuman-alampros did not yet indicate what Hammacher.com should do to make this right.

How GetHuman-alampros fixed the problem
Called the number and got live agent. Discussed question which was answered and the problem was solved to my satisfaction.*Thank you.
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Hammacher.com

Customer service issue
Reported by GetHuman-alampros
Jul 14th, 2020 - 2 months ago
Fixed
GetHuman-alampros shared how to fix
Seen by 4 customers so far
Similar issue to 97 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-alampros started working on this issue
Jul 14th 9:43pm
GetHuman-alampros confirmed the issue is fixed. Hooray!
Jul 15th 2:45am
GetHuman-alampros confirmed the issue is fixed. Hooray!
Jul 15th 2:46am