Upon the very FIRST time using the machine, following directions to a T, in the first k...

GetHuman5871325's Returns issue with Hamilton Beach from March 2021

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The issue in GetHuman5871325's own words
Upon the very FIRST time using the machine, following directions to a T, in the first kneading cycle, it started making very loud banging, clanging noises and sounded like it was grinding loudly. I contacted tech services thru your chat line, which I had to pay for. The chat person connected us to technician. I even let him listen to the noises it was making. He said it sounded like a major defect. Advised us to remove the bottom, which we couldn't do. Even after removing the screws the bottom wouldn't come off. He suggested returning the product and either getting a new one or a refund.

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Hamilton Beach

Returns issue
Reported by GetHuman5871325
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 487 others
0 customers following this

Timeline

GetHuman5871325 started working on this issue
Mar 21st 7:34pm