Upon the very FIRST time using the machine, following directions to a T, in the first k...
GetHuman5871325's Returns issue with Hamilton Beach from March 2021
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Help with my Hamilton Beach issue
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The issue in GetHuman5871325's own words
Upon the very FIRST time using the machine, following directions to a T, in the first kneading cycle, it started making very loud banging, clanging noises and sounded like it was grinding loudly. I contacted tech services thru your chat line, which I had to pay for. The chat person connected us to technician. I even let him listen to the noises it was making. He said it sounded like a major defect. Advised us to remove the bottom, which we couldn't do. Even after removing the screws the bottom wouldn't come off. He suggested returning the product and either getting a new one or a refund.
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