* ornaments broken in shipment & do not need one ornament. want to replace broken ornaments

GetHuman3818465's Returns issue with Hallmark.com from October 2019

Help with my Hallmark.com issue
Before contacting them, items GetHuman3818465 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman3818465's own words
Get broken ornaments replaced ... While looking at my orders received in the last few days, Two ornaments were broken. They are:*CHEERLEADING BOW ORNAMENT and *LETTERS TO SANTA MAILBOX ORNAMENT. *I would like to have them replaced. I also discovered the GRADUATION CP AND DIPLOMA **** I do not need & would like to return it.*I do plan to order more ornaments & wondered if a credit can be issued for the GRADUATION ornament to use with my next order. Please advise. Thank you, Linda K Hewitt
I have given Hallmark ornament to all my relatives for approximately ** years and I shop early to get things done before Christmas
Replaced or credited back
** to ** years
This is the first time I ever needed to contact customer service
How GetHuman3818465 fixed the problem

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Hallmark.com

buying ornament for Christmas
Returns issue
Reported by GetHuman3818465
Oct 23rd, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 109 others
0 customers following this

Timeline

GetHuman3818465 started working on this issue
Oct 23rd, 2019 10:45pm
GetHuman3818465 shared this issue with others over email
Oct 23rd, 2019 10:54pm
GetHuman3818465 indicated the issue is not fixed yet.
Oct 24th, 2019 2:23pm
GetHuman3818465 indicated the issue is not fixed yet.
Oct 24th, 2019 5:38pm
GetHuman3818465 indicated the issue is not fixed yet.
Oct 24th, 2019 9:48pm
GetHuman3818465 shared this issue with others over email
Oct 24th, 2019 9:49pm
GetHuman3818465 indicated the issue is not fixed yet.
Oct 28th, 2019 10:05pm