I have always loved shopping in Hallmark stores but I think a recent experience has def...

GetHuman-rasuhod's customer service issue with Hallmark.com from May 2018

6 views
 | 
595 similar
 | 
0 following
Help with my Hallmark.com issue
First: share to improve GetHuman-rasuhod's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rasuhod's next move: try calling Hallmark.com again.
The best way to get your problem resolved is to tap the button below to start calling Hallmark.com. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-rasuhod's own words
I have always loved shopping in Hallmark stores but I think a recent experience has definitely changed my mind. On ******* I went into a local Hallmark store to exchange a tshirt that I received duplicates of for Christmas. I wasn't able to exchange because their tshirt stock was very low. I was issued a gift card. About * months ago I went in the store and they had a tshirt ** percent off and really liked it so I carried it to check out and have them my gift card for payment. The sales associate tried the card several times and it came up invalid . She said she remembered issuing the card. She called her manager at home and her manager told her to call Hallmark. She called Hallmark and they ask for my name and address . They told the sales associate that I would receive a replacement gift card. The sales associate told me that it may take a couple of months to recieve a new card. I tried to call Hallmark several times but never got to talk to anyone. Today(****) I received a letter from Hallmark stating * balance on card and card was invalid. Letter also said that I needed to contact the store where card was issued. The letter was dated ****. I called the store and spoke to the manager to the manager and she said to come to the store tomorrow and she would give me a store credit. I probably will not be able to get the shirt that I wanted to purchase months ago at ** percent off because I recieved a call from the store while I was waiting for my REPLACEMENT gift card from Hallmark. The ladies at the store have been very nice but I am MORE than disappointed at Hallmark for the run around they have given me and I will be sure to tell EVERYONE I know. I have a SWEET card for u! Thanks for nothing! Susan Hodges
GetHuman-rasuhod did not yet indicate what Hallmark.com should do to make this right.
I have an issue with Hallmark.com too
How GetHuman-rasuhod fixed the problem
We are waiting for GetHuman-rasuhod to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hallmark.com's attention and get better help faster. Tap below to get started.
Having Hallmark.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rasuhod fixes it.
This email address isn't valid

Hallmark.com

Customer service issue
Reported by GetHuman-rasuhod
May 29th, 2018 - a yr ago
I have an issue with Hallmark.com too
Not resolved
Seen by 6 customers so far
Similar issue to 595 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-rasuhod started working on this issue
May 29th, 2018 7:33pm