Charges for Ultimate reward card that I was unaware of

GetHuman4742651's Complaint issue with Halifax from April 2020

Help with my Halifax issue
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Before contacting them, items GetHuman4742651 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4742651's own words
get the financial Ombudsman service email address ... I need the email address for your Financial *Ombudsman Service
I was unaware that I was going to be charged for this service using the ultimate reward card
I want compensation for having to be charged for many years for a service I did not request or use.
I have had a mortgage, house insurances and several bank accounts over twenty odd years
I contacted customer services who replied by letter stating that I may be out of time to make a complaint, and to contact the Ombudsman service, which I now want to go ahead with.
How GetHuman4742651 fixed the problem

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Halifax

debit card
Complaint issue
Reported by GetHuman4742651
Apr 30th, 2020 - 10 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 570 others
0 customers following this

Timeline

GetHuman4742651 started working on this issue
Apr 30th, 2020 9:06am
GetHuman4742651 indicated the issue is not fixed yet.
Apr 30th, 2020 2:06pm