My name is Mrs Anne byford*I have an account with you on **st December I did debit card...

GetHuman-annebyfo's customer service issue with Halifax from January 2019

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The issue in GetHuman-annebyfo's own words
My name is Mrs Anne byford*I have an account with you on **st December I did debit card of *** pounds to small world it was going through ok on *st January it was cancelled *I got in contact with them through email they said they cancelled the transaction and now it's pending at the bank but they said yo me to get in contact with the Halifax Bank for them to release my money could you tell me how long this will take to do please* Many thanks
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Halifax

Customer service issue
Reported by GetHuman-annebyfo
Jan 4th, 2019 - 4 mons ago
I have an issue with Halifax too
Fixed
Seen by 4 customers so far
Similar issue to 802 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-annebyfo started working on this issue
Jan 4th 9:29am
GetHuman-annebyfo indicated the issue is not fixed yet.
Jan 7th 9:46pm
GetHuman-annebyfo indicated the issue is not fixed yet.
Jan 7th 9:49pm