They charged me for phoning me, then blocked the payment because they say they didnt ma...

GetHuman755648's customer service issue with Halifax from June 2018

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The issue in GetHuman755648's own words
They charged me for phoning me, then blocked the payment because they say they didnt manage to get through, yet i can prove we spoke and i keyed in he code and i got charged.**They left me in a foreign country without money and blocked transactions for fraud**they refuse to help online telling me to use the app or phone**They hung up on the phone **The app linked me to phone number and i was hung up on on the phone.**They have left me screwed and will not help unless i phone, but honing is not working
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Halifax

Customer service issue
Reported by GetHuman755648
Jun 6th, 2018 - a yr ago
I have an issue with Halifax too
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman755648 started working on this issue
Jun 6th, 2018 12:22pm
GetHuman755648 indicated the issue is not fixed yet.
Jun 6th, 2018 12:22pm