hi please can you tell me what not under collection for control mean?

GetHuman-srwood's question issue with Halifax from April 2018

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The issue and preferred resolution, in GetHuman-srwood's own words:
The problem I ran into: hi please can you tell me what not under collection for control mean?
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Halifax

question issue
Reported by GetHuman-srwood
Apr 25th, 2018 - 3 mons ago
I have an issue with Halifax too
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-srwood started working on this issue
Apr 25th 3:14pm