April **, ******Hello, **I have quested a quote from both Mr. Fallah and Ms. White * ti...

GetHuman2802807's customer service issue with Hach Company from April 2019

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The issue in GetHuman2802807's own words
April **, ******Hello, **I have quested a quote from both Mr. Fallah and Ms. White * times. I have emphasized the essential need of this product and have mentioned that we needed this asap. I have yet to hear back from either of them on this matter. **First request was on ****** to Mr. Fallah*Second request was on ****** to Ms. White*Third request was on ******* to Mr. Fallah.**I have spoken to Ms. White about sending an RFQ so that we can get quotes set up and an account. I spoke with her because we spend around $*K a month and we wanted to expand our vendors by giving HACH our business as well. I was waiting for the quote I’ve mentioned above before I sent it bc it was much more urgent as it was needed WHEN I initially requested it. **The Customer Service I have so far experienced has been so very dissatisfactory.**Regards,**Kaylynn Norman*Laboratory Technician V*OCI Iowa Fertilizer***** ***th Street*Wever, IA *********.***.**********@***.com

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Hach Company

Customer service issue
Reported by GetHuman2802807
Apr 24th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman2802807 started working on this issue
Apr 24th, 2019 4:42pm

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