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The issue in GetHuman-vfingin's own words
Here is my issue- I simply want the free travel blanket and pillow as advertised in my catalog. I placed an order with a total value of $***.** and I can't get the free travel blanket & pillow? Cancel my order and don't tell me it is ready to be shipped and you can't do it. I want my money back now. also, I'm paying off my blair card next week and this company will never hear from me again. I swear to god! Yes. it's that serious.***Greetings,*I am not requesting to retrieve the **% off promotion code toward my order. I am requesting the free gift- travel blanket and pillow via my catalog to be applied to my order. I just called customer service and was informed this is not possible because I didn't enter my catalog customer number on the online order. I expected to receive some flexibility where as HABAND would apply the free gift to my order after the fact. However, my understanding is this is a hard stop NO. Therefore, I am requesting to hard stop- delete my order. I do not want this order any longer and if you ship it to me anyway- not only will I send it back, I will escalate my complaint up the chain of command and DEMAND! any postage and shipping costs you have charged me. This experience is very disappointing considering the shopping season we are in right now. I guess HABAND is doing so well with profits they don't need my business anymore. Not a problem!**Virginia Simmons*Former Loyal Customer
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