I have tried to call a half dozen times in between work breaks only to sit on hold for...
GetHuman752906's customer service issue with HSBC (US) from June 2018
Help with my HSBC (US) issue
First: share to improve GetHuman752906's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman752906's next move: talk to a HSBC (US) rep without waiting on hold.
Always use the GetHuman Phone tocall HSBC (US). We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman752906 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman752906's own words
I have tried to call a half dozen times in between work breaks only to sit on hold for eternity. I have tried calling the number you state in your email however both times I waited for close to an hour for someone to answer only to be told that I have to speak with a special department and their hours are only * AM - * PM EST. The number I was given to call is ***-***-****. I’ve tried calling this number only to sit on hold so long that I have jeopardized my job. You have the worst customer service in America. You have blocked my account from usage and when I try to make my payment on-line, you've prevented me from doing so by eliminating that option when you put a block on the account. On Friday June *st, I FedExed a check to your Chicago Payment Center to pay by balance of $*,***.**. The check was received at *:** AM this morning and better get applied to my account immediately. You can pay my balance and close my account effective immediately and send me a check for my cash back rewards. I will not tolerate your nonsense and complete and utter stupidity any longer. If you view my credit report, you will see that I have many other options that treat me far superior than the way I am being treated by your lousy banking institution. If you want to resolve this, you can call me between *:** PM - *:** PM Eastern Time tomorrow during my lunch break but if you are unable to do such, just close the account and send me my balance. I've had enough! The FedEx tracking number for my received payment is ************. Your customer service is horrible and that's why I should have checked your reviews before signing up for one of your cards. Pay my balance, unlock my account and call me and explain to me what the **** you’re doing or close it and send me a check for my cash back balance. DO YOU UNDERSTAND?????????????????
GetHuman752906 did not yet indicate what HSBC (US) should do to make this right.
I have an issue with HSBC (US) too
How GetHuman752906 fixed the problem
We are waiting for GetHuman752906 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.