I have tried to call a half dozen times in between work breaks only to sit on hold for...

GetHuman752906's customer service issue with HSBC (US) from June 2018

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Help with my HSBC (US) issue
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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
GetHuman752906's next move: have a HSBC (US) rep call.
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The issue and preferred resolution, in GetHuman752906's own words:
I have tried to call a half dozen times in between work breaks only to sit on hold for eternity. I have tried calling the number you state in your email however both times I waited for close to an hour for someone to answer only to be told that I have to speak with a special department and their hours are only * AM - * PM EST. The number I was given to call is ***-***-****. I’ve tried calling this number only to sit on hold so long that I have jeopardized my job. You have the worst customer service in America. You have blocked my account from usage and when I try to make my payment on-line, you've prevented me from doing so by eliminating that option when you put a block on the account. On Friday June *st, I FedExed a check to your Chicago Payment Center to pay by balance of $*,***.**. The check was received at *:** AM this morning and better get applied to my account immediately. You can pay my balance and close my account effective immediately and send me a check for my cash back rewards. I will not tolerate your nonsense and complete and utter stupidity any longer. If you view my credit report, you will see that I have many other options that treat me far superior than the way I am being treated by your lousy banking ins***ution. If you want to resolve this, you can call me between *:** PM - *:** PM Eastern Time tomorrow during my lunch break but if you are unable to do such, just close the account and send me my balance. I've had enough! The FedEx tracking number for my received payment is ************. Your customer service is horrible and that's why I should have checked your reviews before signing up for one of your cards. Pay my balance, unlock my account and call me and explain to me what the **** you’re doing or close it and send me a check for my cash back balance. DO YOU UNDERSTAND?????????????????
I trust that HSBC (US) will make this right and come up with a resolution that is fair.
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HSBC (US)

Customer service issue
Reported by GetHuman752906
Jun 5th, 2018 - 2 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman752906 started working on this issue
Jun 5th 5:49pm