Having been given an address by bereavement team I sent the letter below as a matter of...

GetHuman-debzhaze's customer service issue with HSBC (UK) from September 2018

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The issue in GetHuman-debzhaze's own words
Having been given an address by bereavement team I sent the letter below as a matter of urgency nearly * weeks ago. As of now I have heard nothing. Can you look into this please************************ Mansfield Road***********Intake***********Sheffield***********S** *AJ***********Tel ********************Email *****@***.com**Hello*I am writing to you following the recent death of my father as both myself and my brother are in the process of selling the property. We have been advised by our solicitor that the property is unregistered and we can confirm there are no deeds at the property. However my mother and father always maintained that the deeds were held by their bank (Midland*HSBC) for safe keeping and not in the house.*The details are*Brian Glover **********. Date deceased ***********Sheila Glover **********. Date deceased ***********The property in question is ** Carterhall Road, Gleadless, Sheffield S** *HS*We have enquired at our local branch and with your bereavement team but all they could do was provide your details.*We have a sale agreed on the property but in order to proceed the solicitors are insisting that the deeds are provided. *Could you please look into this a matter of urgency and let me know if you have the deeds. If so would you please provide them to fulfil the request of our solicitor Taylor and Emmett.*If you no longer have the details can you please check your records for any transactions made by my parents showing mortgage payments or annual payments which would have been made for cost of storing the deeds. The mortgage would have been taken out in ****.**Yours faithfully*Deborah Anne Oldfield (joint executor)

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Customer service issue
Reported by GetHuman-debzhaze
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 108 others
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GetHuman-debzhaze started working on this issue
Sep 14th, 2018 7:55pm