My card hasn’t been letting me see my balance at the cash machine, it isn’t letting me...

GetHuman-kiafishe's customer service issue with HSBC (UK) from August 2018

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The issue in GetHuman-kiafishe's own words
My card hasn’t been letting me see my balance at the cash machine, it isn’t letting me withdraw money, it isn’t letting me order anything online, my online banking won’t work so I have no way to see what money is in my account, the only thing I’m allowed to do is buy things from the shop but I don’t know how much money I have left after shopping. This has been happening for over * days and I can’t come into the bank because I work mornings, I have been trying to buy gifts for my family’s birthdays and I can’t because my card isn’t letting me order anything online and I’m getting very annoyed about this, I can’t ring up because it is bank holiday weekend. So when someone sees this i want it to be shown to whoever is in charge, due to this I have missed a very close relatives birthday which is very humiliating! I want all my money out of this bank and I want to close my account with you, if this would’ve happened to someone older that would’ve needed to be paying bills and buying food to live it would’ve been a lot different wouldn’t it. My card also won’t link up to my Apple Pay on my iPhone.

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HSBC (UK)

Customer service issue
Reported by GetHuman-kiafishe
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 79 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-kiafishe started working on this issue
Aug 26th, 2018 10:09pm
GetHuman-kiafishe indicated the issue is not fixed yet.
Aug 26th, 2018 10:12pm

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