HP Customer Service Issues

Archive 34

The following are issues that customers reported to GetHuman about HP customer service, archive #34. It includes a selection of 20 issue(s) reported August 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm Dani and I need some advice regarding my HP laptop. I recently installed my JAWS screen reader on my HP laptop, but I'm facing issues with the Insert key located near the Delete key and the function keys. The Insert key on the numeric pad works fine when it's turned off. I disabled the Function key in the BIOS, but the Insert key near the Delete key still doesn't function properly. The only command that works is insert+Delete, but I have to keep holding down the Function key for it to work. Is there a solution to make the Insert key near the Delete key and Function keys function like the one on the numeric pad? Interestingly, when I use an external USB keyboard, the Insert key near the Delete key on that keyboard works perfectly. I appreciate any help you can provide. Thank you.
Reported by GetHuman6412251 on Tuesday, August 3, 2021 4:04 PM
My [redacted] printer was functioning perfectly with remanufactured cartridges until it ran low on ink. I swapped them out for new ones but kept getting an HP error message stating that one or more cartridges were missing or damaged. I attempted various resets and troubleshooting tips found online to no avail. Even after spending $90 on new HP ink cartridges, I still encountered the same error message with a reference to cartridge "C." I tested with both the old cartridge and another new HP cartridge for "C," but sadly, the problem persisted without any improvement.
Reported by GetHuman-sdanemay on Thursday, August 5, 2021 7:47 PM
I recently purchased an HP Stream, my second HP laptop. The first was riddled with pre-installed malware and adware, causing repeated security issues. Now, my new smaller blue HP Stream seems to be stuck in guest mode and encounters errors when trying to reset it. The screen displays unfamiliar messages, prompting me to seek guidance to resolve the issue. I hope to either receive assistance in fixing the problem or discuss a potential exchange or refund given the troubles faced. I apologize for any frustration expressed and am willing to amend my review accordingly. Thank you for your help.
Reported by GetHuman6443971 on Tuesday, August 10, 2021 7:20 PM
I would like to include additional details in the following email. Our application number is [redacted]. Dear all, I am the CEO of a tech company, Louisiana CompuTech, based in Louisiana. I am seeking assistance with obtaining authorization as an HP reseller. Currently, we are resellers through Ingrid Micro. Our company provides support to numerous schools in Louisiana. With the shift to virtual learning, there is a pressing need for Chromebooks. We urgently require at least [redacted] Chromebooks to distribute to students. I acknowledge that this is an unusual request, but I urge anyone who can assist to reach out to me via email or phone to expedite our authorization process. We are actively completing the necessary online forms. Thank you in advance for your support. Nate Michel President & CEO
Reported by GetHuman6447480 on Wednesday, August 11, 2021 3:44 PM
I was considering purchasing 2 HP Pavilion X360 2-in-1 laptops, model 14m-dw1013dx, from Best Buy due to their great price. Initially, the reviews mentioned the 8GB RAM could be upgraded to 16GB. However, after browsing through questions and answers, I found conflicting information from HP technicians regarding RAM expansion. Some claimed it was possible while others stated it was soldered on and couldn't be expanded due to having only one slot. Upon closer inspection of the specs, it seems the unit comes with 8GB of RAM and can be expanded up to 8GB, which seems confusing. While 8GB may suffice for me, my daughter, a programmer, requires 16GB. I don't mind a challenging upgrade, as I have experience dismantling computers. I simply need clarification on whether the RAM can indeed be expanded to 16GB. Thank you for any assistance.
Reported by GetHuman6464344 on Sunday, August 15, 2021 6:16 PM
I am still waiting for my package (LT[redacted]68NL) to arrive. It has traveled through China, Belgium, and the Netherlands successfully, but it seems to have gone missing in Germany. Despite my inquiries, the latest response I received on 08/10/[redacted] was: "Hello Heinz Marth, Thank you for contacting us. We apologize that you have not received your shipment yet. We have conducted a search, but unfortunately, we have not been able to locate the current whereabouts of your shipment in our systems. Please reach out to the sender to start an investigation through the local postal service. For any further inquiries, feel free to contact us at dhl.de/customer service. We are here to assist you. Best regards, Eddy Schulze, DHL customer service team." I am wondering if I will receive a new shipment or a refund? Best regards, Heinz Marth, [redacted] Stuttgart, Ingelfinger Str. 2
Reported by GetHuman6466212 on Monday, August 16, 2021 11:05 AM
I am seeking assistance regarding a defective HP LaserJet 42x print cartridge that I purchased from Office Max in March [redacted]. I only recently tried to use it in May and found that it does not work, displaying an error code. Unfortunately, Office Max refused to exchange it due to me using an expired EFF card from the Mississippi Department of Education during the purchase. As a result, I am stuck between buying a new cartridge myself or waiting until later this year to afford a replacement. I have attempted to reach out to HP multiple times, but have only received automated responses. Your help would be greatly appreciated. Thank you.
Reported by GetHuman6473786 on Tuesday, August 17, 2021 8:15 PM
I needed to download software for my HP OJ5255 printer from [redacted].hp.com. I encountered difficulties and requested help. Linda from support asked to access my computer. Despite my hesitation, I agreed. She pointed out multiple issues with my files and advised me on maintenance. However, the session abruptly ended. After contacting HP customer service, Valery assured me help but failed to follow up. My computer is now disarrayed, with missing file names and inaccessible files. I'm struggling to undo the changes and restore my system to its previous state.
Reported by GetHuman6508318 on Thursday, August 26, 2021 1:55 AM
Good evening, I placed an order for an HP desktop, and the FedEx shipping label was created for delivery, which was supposed to be yesterday. Unfortunately, FedEx confirmed they only received the label and not the product. I am disappointed as HP charged me but did not deliver the product. I am now considering canceling the order unless the product can be shipped immediately to arrive by tomorrow, Friday. If this can be arranged, I would like to keep the order. Otherwise, I will proceed with the cancellation. Thank you for your prompt attention to this matter.
Reported by GetHuman6512265 on Thursday, August 26, 2021 11:07 PM
I have unexpectedly received a computer that I did not order. Despite multiple attempts to return it online, I have been unsuccessful. I experienced long wait times on the phone, which resulted in me getting frustrated and eventually disconnected. After finally speaking to a representative on the 27th, I was promised a call back which I never received. The order number in question is H[redacted]46. As a non-gamer on a budget, I would not have purchased such an expensive laptop. I made sure to initiate the return process within the 30-day window. I have always been satisfied with my previous orders, and this is the first issue I have encountered. I simply wish to return the laptop and receive a refund. The item is still in its original packaging. Thank you for any assistance you can provide. Kevin J.
Reported by GetHuman-kehbiegu on Saturday, August 28, 2021 11:52 PM
I am in need of assistance tracking a computer I sent to HP Repair Center on August 6, [redacted], with service number BRNY7496-01. The USPS tracking number 9[redacted] 7[redacted] [redacted] 49 shows it was delivered on August 9 in Grapevine, TX. Despite contacting HP multiple times, they have not located the package. I have filed a USPS claim, but HP claims they delivered it. This has left me without a computer since 7/31/[redacted]. Dissatisfied with HP's quality, I originally purchased a HP 15.6 HD [redacted] New Touch Screen Laptop and received a credit for it. I then bought a [redacted] HP Pavilion 14" HD Display Laptop for $50 more, as the same model wasn't available. Both computers had hinge issues, causing screen separation. My current HP Envy also has hinge problems. The lost computer was a [redacted] HP Pavilion 14". I am disappointed and may need to spend $[redacted] for a replacement or $[redacted] for a used model. Any help would be appreciated.
Reported by GetHuman-betabonn on Tuesday, August 31, 2021 3:52 PM
A week ago, my HP laptop with serial number SCD9493xMW experienced keyboard connectivity issues with the CPU. I've owned this laptop since December [redacted], and this is the first time it has failed to boot up and function properly. After attempting to charge the battery and letting it rest for a few days without success, I tried to restart it on September 1st, [redacted]. Despite the battery being fully discharged, I pressed the Power Button, and the screen lit up with the cooling fan running. Some text appeared in the upper left corner prompting me to perform a system reboot by pressing the key. I hastily pressed , causing the screen to go blank, leaving me with a movable cursor but no visible display.
Reported by GetHuman-eghjobs on Thursday, September 2, 2021 9:43 PM
I'm dealing with a computer issue caused by my son's unintended actions. My computer is vital for my work, but my son changed the password while fiddling with it, and I attempted a system recovery that got interrupted due to a low battery. I've since charged it, but now I keep receiving an error message saying Windows installation encountered a problem after an unexpected restart during the recovery process. I've tried restarting and re-installing Windows several times without success. I was planning to reset the system and restore my files from a backup drive to clear any clutter, but this issue is persisting.
Reported by GetHuman6557626 on Sunday, September 5, 2021 12:51 AM
My partner and I purchased an HP Pavilion 15-cs3xxx laptop from Slot Nigeria on July 31st. Unfortunately, the screen turned green for no reason in August. After contacting HP support, we were advised to return the laptop due to a potential flex issue. We confirmed our warranty was still valid at Slot Ikeja office, but they said it would expire at the end of that month. We left the laptop with them and were told to collect it by the end of August. When we returned, we found out that HP had not fixed it and claimed our warranty had expired. This led to a back-and-forth of emails with accusations of user interference. Slot denied such claims as they had checked the system before passing it to HP. HP Repair Center now insists on charging us for the repairs, even though the laptop is under warranty. The situation is unacceptable and fraudulent. I'm considering legal action. Please contact the Nigeria office to resolve this issue.
Reported by GetHuman-swiftta on Thursday, September 9, 2021 6:33 AM
In the spring of [redacted], a purchase order was created for 1 HP large format printer. However, upon delivery in June [redacted], 2 printers were delivered instead of one. It took 2 months to have the duplicate printer picked up. Since then, periodic bills have been received for the extra printer. Despite multiple attempts to stop this, it has been difficult to reach a live person or find a contact email to resolve it. Any advice on how to reach the right person at HP to address and stop these billing issues would be greatly appreciated.
Reported by GetHuman6579030 on Thursday, September 9, 2021 6:37 PM
I encountered an issue with my ENVY [redacted] printer while trying to print an important document. After sending the information to the printer, it unexpectedly output a blank page with an error message stating that the cartridge cannot be used until the printer is enrolled in HP Instant Ink. I typically use store-bought cartridges without any problems. The printer is currently not functioning, and I am seeking assistance as I do not wish to join the HP Instant Ink program. It is confusing as to why they sell the #65 cartridge if enrollment in Instant Ink is mandatory. I would like to disconnect my printer from HP's services promptly. This situation arose suddenly, and I am in need of a resolution.
Reported by GetHuman6606340 on Thursday, September 16, 2021 2:08 PM
When trying to print a single-page document set to manual feed with A5 paper on an HP148dw printer, everything seems to work fine by printing correctly to A5. However, after completing the A5 print, an unexpected paper size error is displayed for Tray 1, which has letter size paper. If there is no paper in Tray 1, pressing "Ok" triggers another attempt to print using manual feed. This cycle continues until "Cancel" is pressed to avoid endless printing. Manually switching the printer to A5 before printing resolves the issue, but requires switching back to Letter for letter size prints. Regardless of the software used, the issue persists with unexpected paper size errors occurring after completing the print job, leading to repeated attempts to print to Tray 1. Printing the same document with Letter size and Tray 1 settings works correctly by printing one page as expected.
Reported by GetHuman-bnbunch on Sunday, September 26, 2021 3:06 AM
After restoring my computer with Windows, I faced problems with the WiFi and Bluetooth missing from the device manager on my HP 17-ak012nr. Despite trying to reset to factory settings, it failed, leading me to reinstall Windows using the recovery tool. Following advice from HP's virtual assistant, I attempted to install drivers without success. I am now considering ordering a HP recovery disk since my HP does not reset on its own. If I manage to reset using the recovery software, I am concerned the WiFi, Bluetooth, and USB 2.0 port issues might persist.
Reported by GetHuman6646032 on Monday, September 27, 2021 3:24 PM
I am writing about an issue with the HP OfficeJetPro [redacted] printer (Product # 1KR57A FPU # 1KR57-[redacted]-TH94T1RO5X). I recently replaced the magenta ink cartridge with a new one, but it was marked as "defective." I bought another new magenta ink cartridge 910XL, but the same "defective" message appeared. Unfortunately, I don't have another new cartridge or the funds to purchase one. It seems other customers are experiencing similar problems with the [redacted] ink cartridges. I am seeking guidance from HP on how to proceed and requesting refunds for both cartridges. It's frustrating trying to locate the printer's serial number. I hope HP can assist with this matter.
Reported by GetHuman-slcops on Tuesday, September 28, 2021 4:16 PM
I bought an HP Pavilion laptop in May [redacted]. When trying to disable the touchpad with my tech friend, we couldn't figure it out. Over a year later, I realized it was still activated, causing me to lose work. An HP representative had to update the operating system to disable it, for which I was charged. I don't think I should have had to pay for a laptop that wasn't user-friendly from the start. I'm considering sharing my experience on social media about being charged for fixing a defect. My laptop is an HP Pavilion Model 15-cs3025od, Serial No. 92621ua#aba.
Reported by GetHuman6673399 on Monday, October 4, 2021 10:30 PM

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