I have an HP Office Jet **** that I purchased a month ago. I just replaced the ink car...

GetHuman-lkstocki's Technical Support issue with HP from June 2021

Help with my HP issue
The issue in GetHuman-lkstocki's own words
I have an HP Office Jet **** that I purchased a month ago. I just replaced the ink cartridges. Three of the new cartridges are working fine but the printer is telling me that the Cyan cartridge is defective. So I took it back to the store and got * new cartridges. Now the printer is telling me that both of those cartridges are defective. This seems unlikely, is there something wrong with my printer? It is only used for light house hold use.

GetHuman-lkstocki did not yet indicate what HP should do to make this right.

How GetHuman-lkstocki fixed the problem
The ink cartridges were faulty. I purchased an ink cartridge from a different batch. (Had a different best before date) now it is working fine.
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HP

Technical Support issue
Reported by GetHuman-lkstocki
Jun 1st, 2021 - 2 months ago
Fixed
GetHuman-lkstocki shared how to fix
Seen by 3 customers so far
Similar issue to 6924 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on account
Phone number on account

Timeline

GetHuman-lkstocki started working on this issue
Jun 1st 12:28am
GetHuman-lkstocki confirmed the issue is fixed. Hooray!
Jun 2nd 3:33pm

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