Why Does HP make it difficult for consumers?

GetHuman5891713's customer service issue with HP from March 2021

Help with my HP issue
The issue in GetHuman5891713's own words
Use my computer to increase the number of pages in my plan but I keep running into obstacles because I don’t understand. ... I want to increase my instant ink subscription and can’t figure out how to do it on my computer. I have to talk to a human who can make the change for me.
I have tried many times but failed. HP doesn’t realize that some customers are older and can’t understand how to do it on the computer.
Receiving a call from a human who can make the changes I desire.
My first time with a instant Ink and it’s turned out to be expensive because I’m paying for extra pages when I shouldn’t have to.
I’ve tried to do it myself and am frustrated and angry.
How GetHuman5891713 fixed the problem
Talk with a human! Use Chrome instead of Safari for a Mac. Have the rep walk you through every step and make sure you can navigate through for further problems.
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How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
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HP

HP Envy Photo all in one printer
Customer service issue
Reported by GetHuman5891713
Mar 26th, 2021 - 4 months ago
Fixed
GetHuman5891713 shared how to fix
Seen by 21 customers so far
Similar issue to 7464 others
0 customers following this
Items needed
Name
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Email address on account
Phone number on account

Timeline

GetHuman5891713 started working on this issue
Mar 26th 8:05pm
GetHuman5891713 confirmed the issue is fixed. Hooray!
Mar 27th 2:56pm