HP Customer Service Issues

I purchased an HP Envy Desktop computer on Cyber Monday, November 30. The computer was delivered approximately a week later, and upon opening the box the following week, I noticed it was damaged. I reached out to HP to initiate a return. They requested photos of both the damaged computer and the packaging, which I promptly emailed to them on December 15, [redacted]. Since then, I have not received any further communication from them regarding the return process. My Case Number is H[redacted]75. I am looking to return the damaged computer and receive a refund. Thank you for your assistance.

I purchased two HP laptops during the Black Friday/Cyber Monday sale with the intention of giving them as gifts for Hannukah to my wife and mother-in-law. After waiting for a couple of weeks with no sign of the laptops, I contacted HP to inquire about the delivery timeline. Unfortunately, the HP representative could not locate my order and suggested disputing the charges. Since I used an AMEX card through PayPal, I reached out to AMEX who advised me to file a dispute through PayPal. The struggle to reach customer service representatives at both PayPal and HP left me feeling frustrated. I proceeded to file an online dispute with PayPal while purchasing two Lenovo laptops from Costco as a backup. The Lenovo laptops arrived on time, and I was able to give them as Hannukah gifts. Surprisingly, the original HP laptops arrived this week, leaving me in a dilemma as I attempt to return them without success in reaching customer service. This entire experience with HP has been disappointing, especially considering my previous positive interactions with their products. It seems like HP may be using COVID as an excuse for their shortcomings.

I've been working on this problem for three days now with no resolution in sight. I purchased an HP OfficeJet printer on March 19, [redacted]. Although it was working well, when I replaced the ink cartridges, I encountered an error message asking me to reinstall the color cartridge. Even after trying different cartridges, the issue persists. I reached out to Staples for help, but they suggested I contact HP first. Despite my attempts to create an HP account to obtain a case number, I haven't been successful. The back-and-forth between Staples and HP has been frustrating. I have a few months left on the warranty and would appreciate a replacement or reimbursement if necessary. As a longtime HP customer, I'm disappointed with the current situation and hope for a resolution soon as I rely on the printer, especially its fax feature. Being 78 years old and having recently lost my husband, I am feeling stressed. Your assistance would be greatly appreciated.

I purchased an HP Laptop 17-by0xxx model # 3TT03UA#ABA in October [redacted] from Costco. The right side hinge on the laptop has caused the bottom case to break due to regular opening and closing of the screen. This issue has made it impossible for me to close the lid. Although the laptop is out of warranty by 27 months, I believe this is either a manufacturing defect or a design flaw. I am requesting that the damaged parts or the entire computer be replaced to address this significant issue.

I am frustrated with HP's lack of willingness to honor my warranty for this defective laptop I bought from Walmart. The support agent I spoke to remotely checked my laptop's hardware, which I had already done, and then tried to sell me an unnecessary service. My laptop keeps freezing, making it unusable, and I have exhausted all possible troubleshooting steps. I feel like HP is trying to profit from their faulty products rather than providing proper support. I just want my laptop repaired or remotely fixed beyond what I can do myself. The time for self-troubleshooting has passed, and HP should be responsible for resolving this issue covered under my warranty.

My mother-in-law recently purchased a new computer. This morning, while searching for washers, a message appeared claiming a virus and malware were found, with mentions of sexually explicit sites. The computer got locked, and a voice kept repeating the issue asking to call a specific phone number. Upon contacting the number, they attempted to have her download something for remote access. When questioned about the situation, they were rude and used profanity, now resorting to harassment. We urgently require assistance to unlock the computer and resolve this distressing situation.

HP, please consider improving your chat support as no one is available to help despite multiple attempts. Implement a system where each conversation starts with a question that a monitor can then direct to the most suitable technician. This targeted approach can save time for both the customer and the tech support team. Alternatively, offering a callback option where customers can leave their contact details along with the issue could be more efficient. Reflecting on the movie "The Miserable," where specialization led to success in selling dinner plates, a similar concept could be applied to your tech support by assigning tasks based on each technician's skills and strengths. Streamlining and personalizing the support process can lead to better outcomes for both customers and technicians.

HP inadvertently listed a fraudulent phone number in the HP Envy Printer [redacted] manual, connecting users to a company named BATTERSEA Tech LLC instead of genuine HP Tech Support. They falsely claimed my devices had issues and attempted to scam me. I have reported this to the Federal Trade Commission, initiated a dispute with my bank, and will contact the Attorney General's office in Ohio to address this company's activities. Seeking a refund and consulting with a lawyer regarding further steps, including involving the news media.

I purchased a print head for my Officejet Pro [redacted] through HP software. However, the printhead I received from Jose Pluentes in Calexico, CA does not match my printer. The package lacked an invoice or instructions for resolving the issue. The return label had contact details for Jose Pluentes and the Hewlett Packard Service Center, but my calls have gone unanswered, with the voicemail being full since December 26, [redacted]. I have disputed the charge with VISA and require a paid return authorization to send the incorrect part back. In the past, HP customer service was much more responsive, but my recent experience has been frustrating. My email is [redacted]

Subject: Assistance Needed with Undelivered HP Laptop Order Name: M. Izquierdo Phone: [redacted] Order Number: H[redacted]91 Feedback: I purchased a gaming laptop from hp.com, but it hasn't arrived despite the delivery status showing completed. FedEx claims it was signed for by "LLUU," but I don't know who that is. I've searched and asked neighbors with no luck. I've been dealing with this issue for nearly two weeks now. If I don't receive help from HP or FedEx soon, I'll have to contact my credit card company to dispute the payment. This situation is frustrating and overdue for resolution. Your assistance is greatly appreciated.

Dear Sir or Madam, I am having difficulty replacing the ink cartridges in my HP Officejet [redacted] printer. After removing the plastic tape from the new cartridges, they do not fit into the designated slots in the printer. The cartridges do not lock into place as they should. These are the same type of cartridges I have used before without any issues. I have owned this printer for some time and never encountered this problem when changing cartridges. Why is this problem happening now? I would appreciate a prompt resolution to this issue. Thank you in advance for your assistance. Kind regards, Gebhard Wirsching

On January 14, [redacted], I bought a new HP OfficeJet Pro 8025e. When I unpacked it on January 16, [redacted], I set it up on my desk with ink and paper but have struggled with the software installation. I attempted to seek assistance through [redacted].hp.com chat system and different [redacted] numbers, but couldn't resolve the issue after spending over six hours. Even when I tried to register using the serial number printed on the box, it was considered invalid. Frustrated, I plan to return the printer to the store for a refund and consider another brand. This problem is not something I face with HP printers at work. I need help to resolve this issue promptly. - JM Moody.

On December 19, [redacted], I bought a computer, providing the sales rep with the specific product number (3UR11AA) and adding a 3-year protection plan for a total of $[redacted].46. The computer arrived on December 22 and was given to my kids as a Christmas gift. On December 27, upon setting it up, I noticed they had sent me the wrong model, Product number (3UR10AA). I reached out to customer support on December 28 to exchange it. After being on hold for 2 hours, I had a brief conversation with a representative before being placed on hold again and eventually disconnected. Despite making numerous calls (around 10 to 15), I have been unable to resolve this issue.

I encountered an issue with updating the firmware on my HP Envy Photo [redacted] printer. Following the update failure, the printer displays a message stating the cartridge cannot be used until the printer is enrolled in HP Instant Ink, which it already is. I suspect the problem may lie in the printer's inability to connect to my wifi network post-update, resulting in the unresponsive touch screen. Despite trying to resolve the issue by following HP's online suggestions and utilizing the firmware updater, the printer remains undetected when connected to my laptop via USB. The blue wifi light blinks continuously without any progress. My laptop is an HP Pavilion operating on Windows 10. I also acquired an HP 2-year Care Pack (Order # H[redacted]10) for additional support. I trust this information is adequate, and I am eagerly seeking assistance to rectify this matter. Thank you for your attention to this matter. Regards, Harold F.

My computer stopped printing a month ago. Despite trying various solutions and reconnecting, I have been unable to resolve the issue. I received a letter from HP after reconnecting, even though I use a USB connection instead of Bluetooth. The letter provided an email address for my printer ([redacted]) and instructed me to create an account on hpconnected using a printer claim code (74wxqq82rxp). However, I was unable to find a way to create an account on the site. While my computer recognizes the printer and a print window appears on my screen, I am still unable to print any documents.

I purchased an HP Stream Laptop 14-DS0003DX in September [redacted], and even though it's out of warranty, it was a great computer for my travel needs. I had a positive experience with it until a recent BIOS update caused it to stop working. I've had issues with PC updates in the past, making me cautious about allowing them. After the update, my laptop became unresponsive, leading me to seek help at a local repair shop where they suspected a motherboard failure. Despite contacting HP's support and following their diagnostic steps, the only solution offered was to send the laptop in for repair at a cost almost equivalent to its original price. This outcome is disappointing, as I don't consider it a warranty issue given the circumstances. I'm frustrated by the situation and doubtful I will purchase another HP product for personal or business use. I would caution others against doing so as well. Thank you, K. Kochsmeier

I received a replacement HP OfficeJet Pro 8035e Printer from HP Technical Support. Unfortunately, I did not receive a shipping label to return the original printer. My support ticket number is CRM:[redacted][redacted]. I have contacted HP Support via email, but I have not received a response regarding the shipping label. Returning the problematic HP printer promptly is crucial to avoiding any complications. Any assistance in resolving this matter would be greatly appreciated. Thank you, J. West Email: [redacted]

I own an HP Omen gaming PC with a damaged screen. I reached out to the official HP service in Istanbul for repairs. After sending the required payment, an UPS representative in Ankara picked up the laptop for transfer. However, upon inspection, HP informed me that the laptop body was also damaged. They planned for UPS to return it to Istanbul, but it was sent back to Ankara instead. I have not received any updates or my laptop back. Frustrated by the lack of service and false addresses, I am considering legal action. HP's operations in Turkey seem to be failing, with inadequate customer support and distant service centers. While HP products are reliable, the service in Turkey is lacking. I plan to choose a different brand with better local support in the future. Please assist me in resolving this issue to protect not only my HP Omen but also the reputation of HP in Turkey. Thank you. - S.H. bogus

I connected an HP Omen 25 144Hz monitor to a recently built gaming PC (one month ago). I used either HDMI 1 or HDMI 2 to connect the monitor and PC, then I selected the connected port using the buttons behind the monitor. I also connected the display port and set the monitor to FREESYNC, then adjusted the PC to 144Hz. I confirmed the PC's NVIDIA video card was also set to 144Hz. The issues I encountered are: 1) Sometimes I receive an HDMI connection error message when starting the computer (even though the monitor shows the selected connected port in blue, I see no screen display after booting up). To correct this, I try reconnecting or toggling between HDMI ports on the monitor. Eventually, I see the initial Windows 10 screen. This error also happened when connected to another PC. Now I'm trying a new cable, but I seek advice from experts like you on how to address this. 2) Yesterday, another problem occurred for the first time; the PC froze while gaming, with the mouse, keyboard, and game frozen. After restarting, I faced an HDMI connection error again. After resetting HDMI settings and reconnecting the cable, the Windows 10 screen finally appeared. I want to understand what caused this. 3) I'm wondering if I need to have both HDMI and display port connected simultaneously to achieve 144Hz for gaming or regular PC use with various apps. In essence, should the display port be used alone or in conjunction with HDMI to ensure the PC works correctly with this monitor. Thank you, I look forward to answers to these three questions.

I recently purchased a new laptop running Windows 10 and I am currently setting up my HP OfficeJet [redacted] all-in-one printer. I can successfully print documents, but I am encountering issues with the scan function. The HP Smart App works initially but then stops functioning as expected. Despite multiple attempts of uninstalling and reinstalling the drivers, the scan function continues to malfunction. I have also tried automated solutions like the HP Print and Scan Doctor, but they have not been able to resolve the problem.