HP Customer Service Issues

I am part of the HP Instant Ink program, and I have been without ink since last Friday. I reached out to HP ePrint support on Friday to report the issue. Despite my ink running out, the HP website shows that I don't need ink. HP assured me that they would send ink cartridges within 1 to 3 days, but the website has not been updated, and I have not received the cartridges yet. This delay is causing me significant inconvenience as I am unable to work from home without the required ink. I would appreciate any assistance in resolving this matter promptly. Thank you.

I recently bought an HP Pavilion X360 laptop from Samsclub. The SSD failed in November, and after sending it for repair within the warranty period, the process faced delays. Despite assurances, the laptop is still not returned. The service manager promised resolutions and offered gift cards, but with limitations on use. The lack of communication and unresolved issue have led to frustration. This experience has soured my opinion of HP products and their customer service. The situation highlights a need for better support and transparency from the company. I hope for a satisfactory resolution, but the current handling of the matter has been disappointing.

Subject: Resolution Needed for HP [redacted] Plus Printer Issue Dear Sir/Madam, I am reaching out regarding the ongoing issue I have been experiencing with my HP [redacted] Plus printer. I initially reported the problem on November 9, [redacted], and despite numerous calls and emails, the matter remains unresolved. After intervention from the retailer, I was promised a replacement product. However, upon receiving the replacement, a Laserjet Pro MFP M126nw, I discovered it was damaged and incompatible with the 12A toner cartridge I had for the HP [redacted] Plus. Subsequent exchanges also failed to provide a working printer. Upon visiting your service center, testing my software, and confirming it was not the source of the issue, it became evident that the problem lies within the HP [redacted] Plus printers. I am open to accepting the Laserjet Pro MFP M126nw model if provided in new, undamaged condition with the correct cartridge. I am willing to return the unused 12A toner cartridge. After enduring significant inconvenience and delays, I kindly request an immediate replacement of the faulty printer to finally resolve this matter. Thank you for your attention to this issue. Sincerely

Regarding "HP TG010010NO" I am a representative from a store called 'Expert' located in Jyderup, Denmark. A customer purchased the HP TG010010NO desktop and a headset in May [redacted]. For the first three months, everything functioned well without any complaints. The customer contacted us due to encountering unclear sound while gaming with the "AAEBTBRW15 AMADEUS AE BT HEADPHONES" headset. Upon examining the equipment, we tested the headset with the customer's computer and confirmed the sound issue. Surprisingly, the headset worked perfectly when connected to a phone. To resolve the problem, we visited HP's website and installed the latest Bluetooth and Chipset drivers. The headset then functioned properly until the PC was rebooted, reverting the sound back to its initial poor quality. We tested a different headset, the "Sony WH-H900," and encountered the same issue even after resetting Bluetooth settings and reconnecting the headsets. Is there a specific solution available to address this sound problem effectively?

Hi there, I wanted to share that my newly purchased HP Pavilion 14 laptop, a custom-built model, has been shipped from China and is currently in Memphis, Tennessee. The order number I have is H[redacted]26. However, it seems to have hit a bump in the road as it's been stuck there for two days due to a clearance delay, as indicated by FedEx tracking. They mentioned that clearance instructions from the importer are necessary to proceed. If there's anything that can be done to speed up the resolution of this situation or any details I need to provide, I'd appreciate the assistance. Best regards, Kate P.

I own an HP OfficeJet [redacted] printer. Despite trying various solutions found online, I continue to encounter an error stating the printer is offline. The HP Print and Scan software has also been unsuccessful in resolving the issue. I believe remote assistance may be necessary to address this persistent problem as it affects both computers in my office.

I'm looking to speak to a technical representative. I've attempted twice already without success. I do not possess a case number nor do I use a cell phone for texting. Despite explaining this to your phone representative, I was directed to the case number and cell phone text platform. It appears the issue may be a language barrier. If I do not receive a call from a fluent English-speaking individual within the next hour, I am considering disposing of this malfunctioning printer by running it over on the road five times. Following that, I plan to return the remnants to Best Buy and purchase a Canon printer instead.

In October, I received notice of a price increase for the [redacted]-page plan, but due to a concussion in September, I was unaware of the change until the higher bill today, dated 12/22/20. My printing needs have decreased due to my injury, and I wish to switch to the [redacted]-page plan. However, the system indicates I will still be charged the increased rate on 1/21/21 before transitioning to the lower plan cost. I cannot afford to pay for nearly two months of unused pages. I require assistance in adjusting my January bill to reflect the lower plan price I wish to switch to.

I've had a challenging experience dealing with the purchase of my HP laptop. The latest problem arose when I took it to Geek Squad to install Microsoft for me. Previously, there was an issue logging in because the previous owner of my phone number had an account tied to it. Upon returning home from Geek Squad, I discovered my HP battery was dead and not charging. After a third trip, I was informed that I needed to purchase a new battery as it was not covered. I'm considering reaching out to the attorney general for assistance in resolving this matter. Vicki N. [redacted]

I bought a computer and the seller took the hard drive with him to upgrade to a new PC. He provided me with a replacement hard drive and a video card. However, when I tried setting up the new components, I encountered an issue. After purchasing a Windows 7 recovery disk and attempting to install it, the computer displayed an error message stating it encountered an unexpected error and could not proceed with the installation. I need assistance in resolving this issue.

I recently purchased a secondary software program called Variety Games for my computer. The computer successfully downloaded part of the software; however, when attempting to download the second part, a message appeared stating, "An Administrator has blocked you from running this app." I did not block myself from accessing the software. This issue seems to have occurred when I received the new system. I am eager to complete the download of the entire software package as partial installation is not sufficient. How can I resolve this problem? Additionally, HP does not seem to recognize my product number or Serial Number. I purchased this product from HSN as a Christmas gift.

I purchased a printer as a Christmas gift for my niece. Despite the package being unopened and within the 30-day return period, I was surprised to find out it was unavailable for return. I provided the order number H[redacted]81. I am baffled by this situation and would appreciate receiving a return label promptly.

My HP Pavilion [redacted] keeps shutting down due to a suspected motherboard issue whenever I plug in the charger. I've already tested another cord, ruling it out as the problem, leaving the motherboard as the likely culprit. Fortunately, since I purchased the computer just five months ago, it should still be under warranty. Experiencing these consistent crashes on a relatively new device has been frustrating, and I'm eager to have this matter addressed swiftly and cost-effectively.

We own an HP Intel Inside all-in-one computer that suddenly shut off. When my son tried to restart it, a message appeared stating that the hard drive is failing and prompting to insert something. Despite being relatively new, less than a year old, this issue is puzzling. I have attempted to follow the given instructions multiple times to restore power, but unfortunately, the system refuses to reboot. Although my son doesn't mind potential data loss, he just wants the computer to function again. Thank you.

Since the beginning, I've had issues with the machine I purchased. It doesn't accept DVDs for program downloads, has trouble recognizing USB drives, and I've encountered problems installing a word processing program. While online or watching YouTube videos, the machine randomly freezes. This occurs right after clicking on a video or information link, rendering the mouse and keyboard unresponsive. I've attempted to seek help from the virtual assistant without success. I am dissatisfied with this product and would like to return it for a full refund.

I recently purchased an HP Envy Laptop but encountered sound issues upon turning it on. After contacting HP for troubleshooting, it was determined that the speakers needed repair, leading me to consider returning the laptop to the seller for a refund rather than proceeding with repair. The laptop has indeed been returned, and though I received the packaging, I no longer require any further assistance from HP. I would like confirmation that my request to no longer own the laptop has been acknowledged. Thank you for your attention to this matter. George

I placed an order a month ago on HP.com with order number H[redacted]60. Despite receiving a tracking number indicating delivery on 12/22/[redacted], my order is pending due to a missing apartment number in the address. I've contacted HP customer service seven times to resolve this. During my last call, a representative mentioned updating the mailing address, which would take 3 business days, but it has not been updated yet according to the order site. I've been trying to call customer service for an update, but keep getting disconnected after long waits. Assistance needed, please.

I am encountering an issue with my HP Office Jet [redacted] printer. The screen is prompting me to replace the ink cartridge, which I have already done with an HP cartridge. However, the message persists even after inserting a different new cartridge. I attempted to resolve the problem by turning off the printer and unplugging it for over fifteen minutes. Upon restarting, the screen continues to display the message requesting a new cartridge, indicating a possible frozen screen.

I purchased 2 black ink cartridges for my HP Color Laser Ink Pro MFP M281cdw but received 202X cartridges instead of the correct 202A. The 202X cartridges are taller and do not fit into the printer. I'd like to exchange them for the correct 202A cartridges and am willing to return the 202X cartridges. Could you please provide a UPS label for the return? I don't require a refund, just the correct items. Thank you.

I recently purchased a new HP laptop, and it's running smoothly except for the issue I'm encountering with Netflix and HULU. Whenever I attempt to access these sites, I receive an error message stating, "This site can't be reached." I attempted to run diagnostics, but unfortunately, it yielded no results. On a single occasion, Netflix did partially load, showing a stripped-down version of the website in code. However, when I tried to log in, the page reverted to the same error message.