Ordered a HP ENVY Photo **** printer on **-**-**. Which was delivered on **-**-** with...

GetHuman5451572's customer service issue with HP from November 2020

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The issue in GetHuman5451572's own words
Ordered a HP ENVY Photo **** printer on **-**-**. Which was delivered on **-**-** with-out any ink cartridges. I immediately contacted the HSN seller, and spoken to the operator regarding the missing cartridges, she immediately searched to see if there were any cartridges left in stock, there were none. She looked up the cost, and the operator refunded the cost of the cartridges. So I immediately contacted OFFICE DEPOT that same night and I ordered the cartridges that was needed for this printer. The cartridges arrived on Tuesday, **-**-**, I then place the cartridges in the printer, to my surprise these words came on the screen, (Use SETUP cartridges that came with your printer.) How can I do that when there is no (SETUP cartridges.) MY PRINTER IS NOT WORKING?

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HP

Customer service issue
Reported by GetHuman5451572
Nov 11th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 6378 others
0 customers following this

Timeline

GetHuman5451572 started working on this issue
Nov 11th, 2020 1:44am

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