HP Customer Service Issues

Dear Support Team, I am reaching out to you through this address since my email responses have not been successful. My query refers to CRM Session: [redacted][redacted]. I have encountered issues with the telephone queue, getting disconnected twice after explaining my problem. Your system indicated the session ended prematurely; this issue needs attention. My contact with HP was about printer problems and assigned the case number mentioned above. However, I had another unresolved case (Number [redacted]) concerning an overcharged printer ink payment. Despite my attempts to reach out, I have not received a proper response besides being assigned a new case number via email on 11/09/[redacted]. I expected better service. I also asked for a postal bag to return ink cartridges but have not received it. My interactions with HP have been troublesome, and I hope for a resolution soon to proceed with any further steps. I await your prompt response on these matters. Sincerely, John J. C.

I am experiencing an issue with HP as I have exhausted the BLACK Ink for my HPENVY [redacted] Printer. I have an "Instant Ink" subscription with HP that is fully paid and up to date. My account number is [redacted]. I've spent a significant amount of time on the phone today trying to address this problem with one of their representatives. However, I have encountered challenges navigating their Customer Support/Help resources to reach out via email. The websites seem unhelpful, leading me in circles without resolving the issue, which is frustrating. This level of Customer Service is unsatisfactory. Kindly send a new BLACK Ink cartridge promptly. Thank you. - R. A.

Since returning to Florida after an extended time away, I have encountered difficulty getting my HP Color Laserjet MFP M281fdw printer to function properly. Despite replacing the toner, troubleshooting by unplugging and rebooting, and even removing and re-adding the printer and app on my computer, I continue to be unable to print. I consistently receive a "Driver is unavailable" message. I have already devoted a full day to resolving this issue, and I am eager to find a solution without repeating the same steps. Any advice or insight would be greatly appreciated, particularly if it suggests troubleshooting beyond what I have already attempted.

I have been struggling to reach a resolution for hours. On May 4, [redacted], I purchased a Telikin WOW! computer and HP Desk Jet [redacted] All-in-One Series. According to Telikin, only their printer is compatible with their computer. The serial number for the printer is CN97E9HOCQ, and it has a 6-month warranty. While printing an 18-page document from Amazon, the printer suddenly stopped and two red lights started blinking. Despite recently changing the ink cartridge, the printer had sufficient ink and paper. I request a replacement printer under warranty. I tried reaching out to www.HP.com/contact for help but was asked to pay $1.00 upfront and $65.00 monthly for tech support, which I find unacceptable. If this matter is not resolved promptly, I may involve Capitol One, the Better Business Bureau, Chamber of Commerce, and the Attorney General's Office. I prefer contact via phone at [redacted] for a response.

I've been facing a problem with my 7-month-old Apple desktop and a [redacted] HP printer since 10/23. The printer shows as offline, and attempts to resume printing have failed. Apple Support claims the issue is related to HP certification expiring on that date. I am also receiving concerning messages such as "inkjet 1.driver will damage your computer" and "PDF plug-in will damage your computer." A warning icon is displayed on my Apple dashboard. Apple Support reassured me there is no issue with the computer, so I need assistance in resolving this matter to resume printing safely.

I have a Mac and an OfficeJet [redacted] printer. Recently, I received a message about malware blocking my printer. I deleted the malware from the finder page but still couldn't print. Despite trying various virtual solutions, including reinstalling the printer, nothing worked. I was advised to reinstall from the disc that came with the printer. Before doing so, I uninstalled all HP software and extensions, and verified their removal with CleanMyMac. After reinstalling the software from the disc, including updating to Mac Driver 5.1, the issue persisted. When sending a file to print, the printer icon briefly appears on the dock, then disappears. Although the printer window indicates it's printing, nothing prints. Can someone please guide me on how to access phone support for further assistance?

I am 85 years old and struggle with technology. I need urgent help from an HP technical professional. Despite my many attempts, I have not been able to reach anyone for assistance. I am frustrated and upset with the poor customer service. I need help to reconnect my printer to my computer, as it mysteriously disconnected. I have tried my best but failed. Please assist me. It is disappointing that in this advanced era, getting basic technical help is challenging. I find the company's attitude disrespectful. Kindly help. Thank you.

I'm using a MacBook Pro 16" with Big Sur and a HP LaserJet [redacted] ColorMFP M175nw. Recently, the scanning feature stopped working and despite following HP's troubleshooting advice, including unplugging the printer, the issue persists. I've tried deleting and adding the print driver, as well as downloading the latest driver from HP's website with no success. Printing continues to function, but scanning remains problematic. It seems that HP may have released a faulty print driver. Any suggestions or help is greatly appreciated. Thank you and take care.

I am currently using an HP Officejet 6500A with the product number CN555A and the serial number CN[redacted]W. I acquired this printer from my employer for their business. I am attempting to connect it to the wireless network but have been unsuccessful. Through research on online forums and tutorials, it appears I need to access the "wireless wizard" through the network menu to establish a connection. Regrettably, when I navigate to the network menu, I only find options for View Network Summary, Advanced Setup, and Restore Network Details. Unfortunately, none of these submenus contain the "wireless wizard", "Wifi wizard", or "network wizard" options. My printer model does not support connecting via USB, hence my reliance on a wireless connection. Even after attempting to reset network settings and rebooting the printer, I have not achieved success. Any guidance would be greatly appreciated. Thank you.

I've had my HP Envy [redacted] for less than a month, and the Wi-Fi adapter isn't working. I tried resetting Windows, but the issue persists. Unfortunately, this device has been problematic since I received it. Initially, I encountered a profile error preventing me from installing Adobe. After resetting Windows and still being unable to install Adobe, there was a fingerprint driver error stopping me from registering Windows Hello. I resorted to reinstalling Windows from a thumb drive. I've only used the computer for less than a week, and now I can't connect to the internet.

I am experiencing issues with my printer at my private home. Suddenly, I was prompted to open an account, which I found confusing as I am not a business. The charge was £5, and after a chat with "Richard," I, an elderly person with basic computer skills, was advised to opt for a phone call at a cost of £21. However, I later found out that the technician was unable to speak with me. Consequently, I did not receive the assistance I needed and should not incur any charges. I am requesting a refund of the £5 and do not wish to be charged the £21. It is frustrating that companies do not consider customers with limited skills and fail to provide adequate support. It seems unfair that individuals are expected to navigate through unfamiliar technology, often feeling incompetent. Furthermore, attributing service shortcomings to Covid-19 is not a valid excuse.

I recently purchased a new HP Envy [redacted] printer, and despite being only two days old, it refuses to print in color. Additionally, the "color" option is not available in the printer setup menu. Strange enough, the Print Quality Diagnostic page does print in color, but any other print or copy job only comes out in black and white. I have gone through all the self-check procedures and even attempted to troubleshoot via chat, but without success (Case #[redacted]). The cartridges (labeled as "setup cartridges," # 3YM52A and 3YM51A) seem to be functioning correctly. It appears as though the printer is not recognizing its own color capabilities. I wonder if there might be a missing software or firmware update causing this issue. This has been quite frustrating. -Dale K.

I would like to bring to your attention that I, Manoj Agarwal from Agra, India, and the owner of an HP laptop model dr0006tx (Serial number CND8467B74), am experiencing an issue regarding the warranty status of my device. I purchased the laptop on June 22, [redacted], and was assured by the salesman that the warranty would be extended. However, when I checked the warranty status online, it showed as expired. Despite contacting the salesman and HP support, I have not received any assistance. I have attached a copy of my purchase bill for your reference and request you to investigate this matter and extend the warranty accordingly.

I recently bought an HP Deskjet [redacted] All-in-One series printer and purchased HP [redacted] and HP [redacted] ink cartridges from Tesco. Unfortunately, the cartridges did not work when I tried to use them. Tesco Customer Services refused to exchange or refund them because the packaging was damaged when I tried to open it. I was directed to contact you for assistance. I later found out that I needed the No. [redacted] ink cartridges instead. Any help or guidance you can provide would be greatly appreciated. Thank you, R.H.

I bought an HP Pavilion in Dec. [redacted] and started experiencing glitches by mid August. Contacting HP was frustrating as the calls were long, got disconnected, and no callbacks were received despite providing my contact information. Upon checking, I discovered my warranty expired in July [redacted]. After two months of failed attempts, I took it to a Computer Repair shop. It turned out to be a bad drive, which was replaced for $[redacted].09. I have all the receipts and the faulty drive. I am solely seeking a refund for the repair cost and nothing else. Your prompt attention to this matter by 11/5/[redacted] would be appreciated. Thank you, L.A.

I am reaching out concerning an issue with my HP Pavilion x360 Convertible Laptop PC 14-dh0525sa, still under warranty. I am a disabled veteran of HM Forces and a beneficiary of the Royal British Legion and Help for Heroes. I recently purchased my laptop at PC World just before the lockdown. Despite my hesitation in using them, I urgently needed a laptop for remote volunteer work with the Tank Museum, Imperial War Museum, and coursework. My discontent with PC World stems from their aggressive sales tactics promoting extended warranties and other add-ons. I want to express my satisfaction with my Pavilion Laptop meeting all my needs, especially with the helpful HP support. Unfortunately, due to my limited mobility, I accidentally dropped the laptop and cracked the screen, affecting only the touch screen on the right side. I discovered that accidental damage is not covered by the warranty and sought alternatives for repair. Despite attempts to contact HP directly, the website redirects me to PC World. I have not received a response from them. Research indicates a repair cost exceeding £[redacted] and potential loss of access to vital work and personal data on my laptop. I kindly request assistance in exploring options for repairing my laptop under the HP 12-month warranty. Your guidance in this matter is greatly valued.

I purchased a new HP laptop from Walmart less than two years ago for around $[redacted]. From the start, I had issues with it shutting down and not restarting. After contacting HP, they guided me through troubleshooting steps to get it running again. Despite making online complaints about the laptop's performance and experiencing a screen issue recently without any mishandling, my laptop's information doesn't show up when I sign in to HP today. I believe my laptop should function properly without needing to buy an extended warranty. My details are as follows: Sharon B. Hunt, [redacted] North Old Pacific Hwy, Myrtle Creek, Oregon [redacted], and my phone number is [redacted]. I request prompt assistance in resolving this matter. Thank you.

I have successfully printed from my MacBook Pro running macOS Catalina 10.15.7 to my HP Deskjet [redacted] printer without issues for several months. Recently, I encountered a warning pop-up related to potential damage caused by certain software, after which I was unable to print. Every print attempt showed the message "Connecting to Device… Printing – Waiting for printer to become available" in the HP Deskjet [redacted] window, but the print job did not complete. I followed HP Technical Support instructions, uninstalled the existing printer driver, and downloaded the HP Easy Start driver for the [redacted] series from the HP website. Despite installing this driver, the same issue persists. I am seeking assistance from a live technical support representative. Thank you for your help.

I purchased an HP [redacted] inkjet printer on Nov. 29, [redacted], along with a 2-year Care Plan. Unfortunately, on Sept. 30, [redacted], the printer stopped working, and despite contacting HP support and following their instructions, the issue persisted with a black screen. The support representative assured me a replacement printer would be sent and scheduled to arrive by Oct. 2, [redacted]. After multiple delays due to inventory shortages, the printer has yet to be delivered even though I was assured it would arrive by Nov. 5, [redacted]. It is now Nov. 10, [redacted], and I am still without a printer as the HP [redacted] remains out of stock. This situation has inconvenienced me greatly as I rely on a functioning printer for daily use, leading me to incur additional costs by outsourcing my printing needs.

I purchased an HP ENVY Photo [redacted] printer on 10/30/20, and it was delivered on 11/06/20 without any ink cartridges. I reached out to the HSN seller immediately and spoke to the operator about the missing cartridges. She checked for available stock but none were found. The operator refunded the cost of the cartridges. Later that same night, I contacted OFFICE DEPOT and ordered the necessary cartridges. I received the cartridges on Tuesday, 10/10/20, and inserted them into the printer. However, an error message appeared stating to use the setup cartridges that came with the printer. Since those were missing, I am currently unable to use the printer. How can I resolve this issue?