HP Customer Service Issues

I have a computer displaying the notification "Boot Device Not Found--Please install an operating system on your hard disk." Despite trying various fixes from the computer and help desk, the issue persists. After consulting with a Best Buy technician, it appears my hard drive is failing and needs replacement. For the past two weeks, I've been attempting to restore the computer, but it keeps showing blue screen notifications such as "the PC has encountered a problem and needs to restart. We will restart for you" without actually restarting. The error codes include "Kernel Data Inpage Error," "Critical Process Died," and "Unexpected Store Exception." As my HP computer is still under warranty for a year since it was bought from Walmart, with Serial No. CND6311B1T and Product Number 3TT16UA#ABA, I need guidance on where I can take it for repairs without losing any data. Even though the data is preserved, it doesn't fully back up on my Seagate drive due to a possible code interruption. Can you assist in arranging repair services for the computer?

I have been a loyal HP customer for years, and about a year ago, I purchased a new HP printer, the Officejet [redacted] model. Unfortunately, I have had to replace the ink cartridges ([redacted]) four times already. I am not satisfied with how often I need to buy ink cartridges for this printer, as it seems excessive even though I rarely use it. The cost of replacing ink cartridges has now added up to half the price of the printer itself. I have noticed a decline in the quality of HP ink cartridge replacements, and it has left me feeling disappointed. As someone who has been loyal to HP for decades, I may have to consider switching brands if this issue persists. Additionally, I seem to have two HP accounts - one associated with the email I used to write this note and another linked to [redacted] This excessive ink consumption is concerning considering the printer's usage frequency.

I purchased an HP 15 SN CND9421KBP on December 30th, [redacted], which I returned to the manufacturer for repairs to the keyboard. After receiving it back on July 20th, I confirmed the keyboard was fixed. However, when I recently tried to reset my laptop, I encountered an issue with the CD/DVD player not being recognized. Despite verifying that it was working in the device manager, the laptop went into a continuous loop of "preparing automatic repair" and "your laptop did not start correctly." I have tried different troubleshooting steps like deleting and reinstalling the driver, checking for new drivers, and restarting the laptop without success. I need assistance with resolving the problem so I can use my CD/DVD player to reset the laptop and ensure it boots up correctly.

Yesterday, I spoke with an agent at [redacted] but had to leave before resolving the issue. I recently purchased an ENVY Pro [redacted] printer that should be able to scan. Although it works fine generally, I'm unable to scan to the computer. The agent suggested changing the UAC settings on my computer to proceed, and it has been adjusted. However, I feel like this was just to dismiss me because whenever I reach out now, instead of providing the necessary instructions (which should be in the manual), I'm directed to a site asking for credit card information, which is unnecessary and I refuse to provide.

On September 2nd, I received an email from Customer Support regarding the repair of my PC. It mentioned a token of appreciation for the delay in repairing the unit. I replied to the email requesting an HP In-Ear Headset [redacted] - Black. However, I have yet to receive the headset and would appreciate it if the issue could be investigated and resolved promptly. Thank you. - Dave Dowdeswell.

My HP Envy [redacted] printer is just two months out of warranty, but I have been experiencing the same issue for about six months. Despite loading paper, the printer fails to pick it up from the tray. I have attempted various troubleshooting steps found online, such as restarting the printer and cleaning the rollers, but the problem persists. Occasionally, after unplugging, cleaning the rollers, and powering on again, I manage to print a few pages. The printer was chosen for its compact design as I do not frequently print at home, yet now I can't even print a single page. I have been attempting to contact HP customer service through my online account, but I keep getting directed to a virtual agent or discussion pages that reiterate the steps I've already taken.

Dear Community, I have had recurring issues with the HP laptops I have purchased, with my current one being the third one and still experiencing problems. Despite working with HP technicians, the laptop remains unusable. While my first two technician encounters were positive, the third technician was not as helpful and insisted on payment for services previously provided at no cost. As a senior on a fixed income, it is challenging to invest in products that do not function correctly, especially given the financial strain of purchasing the laptop through HSN's flex pay. I have also acquired spyware and malware coverage from HP. Therefore, I kindly request consideration for a replacement laptop with similar coverage. Thank you, Barbara Forgy

I discovered a pre-installed program on my HP laptop that claimed to fix problems by scanning the system. After running the scan, it identified numerous errors, which I proceeded to allow it to fix, taking 17 to 18 hours. The following morning, I was shocked to find that half of my apps and shortcuts were missing, along with some paid programs I had downloaded. Attempting a System Restore failed. This has been a terrible experience for me, and I am seeking assistance to restore my laptop to its previous state. Being a 70-year-old disabled pensioner with limited technical knowledge, I rely heavily on my laptop and am eager to have it working again. I was advised to reset the laptop to factory settings, but I am unsure how to proceed. Any help you can offer would be greatly appreciated. Thank you.

My son bought HP 60 ink for his HP DeskJet [redacted], but we keep getting an error message saying "Error incompatible ink cartridge." We discovered that performing a printer regionalization might solve this issue with the HP60 ink cartridges. Our printer was purchased in O'Fallon, Missouri (USA) a few years ago for my deceased mother-in-law from either Walmart or Best Buy. We are now stuck with four black and two multi-color HP60 ink cartridges that we can't return due to lack of receipts. Can anyone assist us with this problem? Thank you very much for any help!

Regarding case number: [redacted], regarding the HP Pavilion 14-ce1000tu laptop with product number 5FW09PA and serial number 5CD9307W4K, I have been attempting to contact HP customer service for the past 10 months. Even though they acknowledged the defect in the laptop I bought, they have not provided a replacement yet. I have been trying to communicate with Mr. Raj for over two months, and have records of numerous unanswered messages sent, as well as unsuccessful attempts to contact customer care. It appears to me that the customer service approach in India is to deliberately overlook customer concerns until they stop trying. I am disheartened by this experience and am considering accepting the loss of time and money rather than continuing to seek a resolution.

Subject: Concerns About HP Products and Environment Hello HP, I wanted to share some feedback regarding your products and environmental practices. I have been a long-time user of an HP Photosmart printer, which has been efficient except for a black ink leak issue. When seeking advice online, I couldn't find a solution, and it seems others have faced similar problems. This recurring issue raises questions about planned obsolescence and true environmental friendliness. Furthermore, the high cost of HP ink cartridges and restrictions on using generic ones contradict the eco-friendly image. While your cartridge recycling program is commendable, discouraging the use of recycled cartridges seems counterintuitive. It appears there are commercial interests at play rather than a genuine commitment to sustainability. I recently switched to a non-HP printer due to concerns about property damage from the ink leak. I hope you address these issues to improve customer communication and uphold environmental values. Best regards, James D. Email: [redacted]

Subject: Request for Service - Case Number [redacted] Hello, I appreciate you reaching out to HP Support. This email confirms the service request you submitted. Here are the details of your case: - Case number: [redacted] - Product Description: HP Slimline Desktop - [redacted]-p033in - Product Number: Z8F07AA - Serial Number: CNV7390GSS - Case Subject: Monitor Faulty, No Display on monitor - Problem Description: Monitor Faulty, No Display on monitor For further assistance with your product, please visit support.hp.com and choose your product or support option. Thank you for your attention to this matter. Sincerely, HP Inc

Case Number: [redacted] Subject: Monitor Issue with HP Slimline Desktop - [redacted]-p033in Dear Mr/Ms Konkan, Thank you for reaching out to HP Support. We have successfully created a case for you regarding the faulty monitor and the lack of display on your HP Slimline Desktop - [redacted]-p033in. Here are the details of the case: - Case Number: [redacted] - Product Description: HP Slimline Desktop - [redacted]-p033in - Product Number: Z8F07AA - Serial Number: CNV7390GSS - Problem Description: Monitor Faulty, No Display on monitor - Portal Case URL: N/A For all your product support needs, kindly visit support.hp.com and choose your product or support option. Thank you for choosing HP. Best Regards, HP Inc Please note that this email was generated automatically. Kindly refrain from replying to this email. Disclaimer: This communication is intended for the specified recipient only. Any unauthorized use, disclosure, or copying is strictly prohibited. If this message was received in error, please delete it immediately. For more information on HP's privacy policy, visit www.hp.com. Contact Number: [redacted]

I'm feeling incredibly frustrated with my HP DeskJet [redacted]. I used to have it successfully connected to my network, but now it refuses to connect either wirelessly or via USB. I have an eero network, and have tried numerous software programs and updates to fix the issue, but all I get are error messages. I have instant ink cartridges, updated billing info, and am close to the router. Despite changing my SSID, now I can't even print manually. I'm stuck in a frustrating loop and just need to print. I really don't want to buy a new printer as I can't afford it. Please help me resolve this before I lose my patience completely.

On Friday, October 2, I spoke with Chris Ryder, identified as employee HPCR-1-0-7-3 for help with my HP Envy Pro [redacted] scanner. He suggested sonic wall network security from his friend at BMS Digital Solutions for $[redacted].99/year. After researching, I found HP Easy Scan, which resolved my issue without the additional security. I suspect Chris might have been attempting a scam to benefit from the sale. I would appreciate clarification if his actions were in line with HP's guidelines. Feel free to reach me at the email provided or by calling [redacted]. Thank you, Alice C.

I purchased an HP Laptop 15s-du2xxx on August 23, [redacted]. It is experiencing issues starting up without the charging cable. Despite visiting the service center and having an engineer inspect it at my home, the problem persists. They replaced the DC adapter but the issue remains. They mentioned escalating my case but I haven't received any follow-up. I have tried BIOS updates and system updates, ensuring I have the latest version, yet the problem persists. I need assistance in either repairing, replacing, or refunding the device as I cannot work efficiently. I have already lodged a complaint with the consumer helpline. Your prompt attention is appreciated as it has been a month without a resolution. Thank you. CASE ID: i)[redacted] , ii)[redacted] Phone number: [redacted] Product number: 3C467PA#ACJ Serial number: CND02582G4 I am disappointed by the lack of assistance from HP, a reputable company. Please address this matter promptly.

I purchased an Officejet Pro [redacted] from Staples and had it delivered in July. Due to travel restrictions, I only recently set it up. I'm facing several issues with the printer. Firstly, the touch feature doesn't work when I try to wake it up. Secondly, it fails to feed papers for scanning despite detecting them. Lastly, when attempting to send scanned documents to my email, they end up on the desktop instead. Staples refused a refund due to the 14-day policy, even with my extenuating circumstances. They recommended reaching out to HP for a replacement. I also purchased ink replacements that Staples wouldn't accept for return. Any guidance on resolving these printer problems would be appreciated.

I am disappointed with HP's customer service experience that led to me giving up on the brand. Despite owning 2 HP laptops, the recent handling of my daughter's laptop issue has been frustrating. Within a day, we've had 3 case numbers, 2 during one call, indicating a lack of continuity. My daughter's laptop malfunctioned just over a year into ownership, a crucial time with warranties. Hoping for understanding due to our investment in a slightly pricier model, I encountered a convoluted process. Spending over an hour and a half on the phone with numerous transfers and holds, I anticipated a resolution. Sadly, I was quoted a $[redacted] diagnostic fee, potentially escalating if further damage was found - rendering the repair cost nearly equivalent to a new laptop. Although one representative initially suggested no charges, subsequent "transfers" contradicted this assurance, perpetuating the runaround. Regrettably, after this ordeal, I am compelled to sever my ties with HP, despite their quality products, due to the insufficient customer service experience.

To whom it may concern, I purchased a Notebook PC, HP 14s-cf3006TU-HP, from the company's website with the help of a representative named Gaurav. He assured me of good after-sales service. On September 15, [redacted], I made the online payment. The laptop arrived on September 22, [redacted]. However, the installation and warranty assistance have been lacking. Despite multiple touchpad and screen issues, the service has been disheartening. My requests for help were ignored until I posted on Facebook on October 5, [redacted]. Even then, the engineer found no problems on October 7. Despite reaching out to customer service and a case manager, Mr. Shantanu Moitra, HP has not provided a satisfactory resolution, forcing me to consider approaching the consumer forum for redress at 18% interest. The entire experience has been frustrating, and the subpar service has left me with no choice but to demand a refund for the unused laptop. It's disappointing to see a reputed company like HP delivering faulty products and failing to address customer grievances. I caution prospective buyers to think twice before investing in HP products. Regards, Archana Doshi

My HP Officejet Pro [redacted] N911a printer lost connection to the router due to a recent outage. I am unable to reconnect wirelessly. I have a Verizon router, and after hours of troubleshooting with HP support, I still cannot resolve the issue. The printer screen displays "IP: No Link." I am urgently seeking a technician's assistance. Please contact me at my cell number [redacted] to remotely access my computer using a service like TeamViewer to fix the printer connectivity. Thank you. - Neil G.