I have an HP envy laptop that is * *** years old, it is kept at my second home so it’s...

GetHuman4850370's Technical Support issue with HP from May 2020

Help with my HP issue
First: share to improve GetHuman4850370's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4850370 may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman4850370's own words
I have an HP envy laptop that is * *** years old, it is kept at my second home so it’s hardly been used. I went to turn it on and there was zero power, zero lights, so I tried a different power cord, still nothing came up, then I ordered a new battery, hoping that was the answer but not. I took it to a local reputable repair shop and they recommended I send it back to HP, I have tried every troubleshooting techniques that there is from pulling the battery to holding the power button down for ** seconds to everything I’m frustrated at this point. Being * *** years old it probably has ** hours of service on it. It was not a cheap laptop, I have two HP printers that I ra*ve about but this is my first laptop which I’m very disappointed with. I am looking for an address where I can ship this to a direct HP outlet for repair. The repair service here said it’s either The power supply or the motherboard. He said the motherboard would be rather expensive but the power supply would be inexpensive. So what I’m looking for is a place that is owned by HP that I can ship my laptop to

GetHuman4850370 did not yet indicate what HP should do to make this right.

How GetHuman4850370 fixed the problem

We are waiting for GetHuman4850370 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Technical Support issue
Reported by GetHuman4850370
May 20th, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6123 others
0 customers following this


GetHuman4850370 started working on this issue
May 20th, 2020 10:34pm