I have an HP envy laptop that is * *** years old, it is kept at my second home so it’s...

GetHuman4850370's Technical Support issue with HP from May 2020

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The issue in GetHuman4850370's own words
I have an HP envy laptop that is * *** years old, it is kept at my second home so it’s hardly been used. I went to turn it on and there was zero power, zero lights, so I tried a different power cord, still nothing came up, then I ordered a new battery, hoping that was the answer but not. I took it to a local reputable repair shop and they recommended I send it back to HP, I have tried every troubleshooting techniques that there is from pulling the battery to holding the power button down for ** seconds to everything I’m frustrated at this point. Being * *** years old it probably has ** hours of service on it. It was not a cheap laptop, I have two HP printers that I ra*ve about but this is my first laptop which I’m very disappointed with. I am looking for an address where I can ship this to a direct HP outlet for repair. The repair service here said it’s either The power supply or the motherboard. He said the motherboard would be rather expensive but the power supply would be inexpensive. So what I’m looking for is a place that is owned by HP that I can ship my laptop to

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HP

Technical Support issue
Reported by GetHuman4850370
May 20th, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6123 others
0 customers following this

Timeline

GetHuman4850370 started working on this issue
May 20th, 2020 10:34pm