I keep throwing us out and nothing keeps happening - I need HP customer Service to issu...

GetHuman4888371's customer service issue with HP from May 2020

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The issue in GetHuman4888371's own words
I need HP customer Service to issue a case number and send me a box to ship it in as well as look at the warranty information and I’m not sure which our doing as far as Calvet if y’all need to see proof that I was sick and under quarantine while this happened I do you have that but y’all were unreachable also so I’m imagining that your company has to do something in order to honor that the cust... ... I keep throwing us out and nothing keeps happening
See above I have provided information as well as a dispute on the warranty and a trail of trying to get in touch with you from virtual logs as well as the report that shows active times that I was interacting with your system I have tried my best to actually speak to someone and I cannot figure out the app that we’re supposed to be using I keep going round and round and then it keeps asking me to sign in again I need someone to call me ***-***-**** even if you have to just call me
I need a box shipped to me at **** Higdon Drive, Pineville, LA *****. My name is .Shawn Marchand and my phone number is ***-***-****. I need y’all to do what you normally do I need the box shipped to my home address I will bring it to UPS I need the shipment paid for and the labels sent to me I have no printer right now and as soon as I get it I will put this computer in the box to be shipped back to you the screen needs to be repaired or I’m not sure how you can fill it it’s not really broken broken but it is cracked and spreading so it may need a new replacement one. I need to also have it shipped back for me to pick up at the UPS center in case I am evicted before I’m able to get it back I’m not sure how long is gonna take you I know normally you’re very quick but I also realize that since I couldn’t get in touch with you more than likely there’s a whole lot more people that need to get in touch with y’all as well and y’all are backed up please send me regular updates and also a.m. case number and shipping number so I can check for shipping and text messages to let me know when it is repaired or when you start on it .
I always buy HP I have tried Toshiba and I’ve tried and Lenovo and I was a teacher and we use different brands at school and I was not impressed by any of them mostly the customer service at HP when I have a problem I know that they honor their warranty and I am able to go to the website and download extra things for my computer for my printer also by HP for that and I plan to continue to use y’all during this time with everything going on and my own issues I just need you to do what you always do and look out for your customer try to get this back to me as soon as possible because I’m fixing to pay something that I never thought what happen and I have no idea how I’m gonna survive or where I’m going to go but this is the last thing that I need to do for my daughter and I need to do it quick
Yes I have been trying to do chat I have tried to do that app and I have tried to write several messages in chat trying to get the phone number and I really need to speak with the representative and I’m still unable to get a call from him even trying to use that app that I downloaded
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HP

It is an HP pavilion product number X*U** UA and it has a cracked screen and the touch screen has started to ignore any hand movement
Customer service issue
Reported by GetHuman4888371
May 30th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 5947 others
0 customers following this

Timeline

GetHuman4888371 started working on this issue
May 30th, 2020 12:43am

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