I transferred a number of my documents from my HP desk top to my HP Windows ** laptop w...

GetHuman-jmvaugha's customer service issue with HP from January 2020

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The issue in GetHuman-jmvaugha's own words
I transferred a number of my documents from my HP desk top to my HP Windows ** laptop which I purchased on Jan. *, ****. The documents transferred successfully. However, I am unable to read any of them. Instead of any text I get a series of question marks or tiny boxes. Hundreds of them. After going on Microsoft's support site I found a lot of information regarding this issue. It has been an ongoing problem with Windows ** and it has to do with encoding and fonts. According to Microsoft all Windows ** editions include the "fixed" fonts, but they have overlooked mine. In the material I read, Microsoft in guaranteeing that all Windows ** devices will no longer have this font issue. This laptop is totally useless to me if I cannot have access to my documents. I could have just kept my desktop. consequently, I need to return this product to you. If you cannot replace this laptop with no issues, I want a refund with no return fees. I have saved the material I got from Microsoft's website if you care to read it. My home phone is *** ***-****.

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Customer service issue
Reported by GetHuman-jmvaugha
Jan 28th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 6848 others
0 customers following this

Timeline

GetHuman-jmvaugha started working on this issue
Jan 28th, 2020 9:35pm
GetHuman-jmvaugha indicated the issue is not fixed yet.
Jan 30th, 2020 12:17am
GetHuman-jmvaugha indicated the issue is not fixed yet.
Jan 30th, 2020 12:28am
GetHuman-jmvaugha indicated the issue is not fixed yet.
Jan 30th, 2020 12:30am
GetHuman-jmvaugha indicated the issue is not fixed yet.
Jan 30th, 2020 12:30am
GetHuman-jmvaugha indicated the issue is not fixed yet.
Jan 30th, 2020 12:36am
GetHuman-jmvaugha indicated the issue is not fixed yet.
Jan 31st, 2020 4:27pm
GetHuman-jmvaugha indicated the issue is not fixed yet.
Feb 1st, 2020 3:33pm

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