HP Customer Service Issues

I have had five hp printers as part of the instant ink program over a four-year period, all of which were defective and had to be discarded. Despite cancelling my instant ink subscription in July after struggling for months to do so, I am still being billed. Even though I haven't used any ink for many months, charges persist. Despite numerous calls and complaints, I continue to be charged from September to date. After a 55-minute phone call yesterday, where the representative seemed confused and only assured me of cancellation, I am left with no refund. I will be filing a complaint with the BBB today. I have also appealed to my credit card company in September, which resulted in a refund but charges continue. I am seeking guidance on stopping these charges without having to change credit cards. Can anyone offer advice or assistance with this ongoing issue? Thank you. ~ Judee F.

I bought a 44" Designjet Z9 printer in March [redacted] for my small art printing business in San Miguel de Allende, Mexico. Unfortunately, it has never worked properly since I received it, and HP support has been unhelpful, often hanging up on me during calls. I had to find a local technician in Mexico to fix it. Now, I am facing issues with single sheet insertion. When I contacted support, they claimed my warranty is expired based on the printer's manufacturing date, not my purchase date in March [redacted]. I have my invoice as proof. I am requesting assistance from a knowledgeable Z9 support person or the contact information for the HP executive overseeing the printer division. J. Lourie

My new printer keeps showing as out of paper on my computer. I've been struggling to resolve this by contacting HP online. I've been redirected multiple times within HP for nearly an hour and still haven't found a way to speak with a live person! I just need a solution to my printer problem without having to hunt for a serial number or provide all my personal details for a chat with a real representative.

I have been facing continuous issues with my HP Envy [redacted] all-in-one printer. It frequently shows messages asking for attention or claiming I am not connected to the internet, even though I am. When trying to scan, it often says the printer is not connected, causing delays in fixing the problem. I have uninstalled and reinstalled the software multiple times, but the issue keeps recurring. I had a previous HP Envy model that broke down, leading me to purchase this one last September. However, the persistent problems have pushed me to my limit, and I am considering returning it and cancelling my cartridge subscription to buy a different brand. Despite purchasing an HP PC recently, the frustrating experience with the printer has left me very dissatisfied. I hope for a resolution to this ongoing issue soon.

I bought an HP OfficeJet [redacted] printer online from Walmart. Unfortunately, when I connected it, I found that I couldn't print in color from my computer; it only prints in black. Strangely, the printer can make color copies. Despite having my computer technician look into it (costing me $40) and others trying to troubleshoot, we haven't been able to solve the issue. The model is HP OfficeJet [redacted] All-in-One Printer series with the serial number CN9898q2KPO74J and product number K7V40A.

Hello, I am Mahmoud Salem, the founder and vice-president of Helix High School’s robotics club. I initiated the club during my junior year to foster my STEM interests and provide other students with a chance to delve into robotics. The club has been running successfully for nearly a year. However, we are facing a financial limitation, prompting me to reach out for assistance. Robotics is an expensive endeavor, and although we started with school funding, it is insufficient for our needs. We require funding for competition registration, purchasing robotic equipment, and sustaining the club in the future. We are exploring fundraising options and would appreciate your support in this endeavor. To address this, we are launching a #500from500 donation challenge, appealing to the top [redacted] companies in America for a $[redacted] contribution to support our club. Your donation will ensure the continuity of our program, allowing upcoming students to explore the wonders of STEM. Thank you for your understanding and consideration, Mahmoud Salem

Hello, I own an HP Elitedesk [redacted] G1 mini PC and I am looking to upgrade it with an M.2 PCIe SSD card. The SSD is not being recognized by the BIOS but is visible in the device manager. Initially, I bought a Crucial MX500 M.2 [redacted] 250GB and was informed that it wouldn't work because it lacks PCIe. I then purchased a Mushkin SSD M.2 PCIe Gen 3 4X [redacted], which also appears in the device manager but not the BIOS. After cloning the HDD, the M.2 SSD is listed as Windows Drive B, while the original HDD shows as Windows C Drive. I am eager to boot from the SSD M.2 drive but have tried various solutions like switching from Legacy to UEFI, but nothing has been successful. Any guidance on how to resolve this would be highly appreciated. Just to clarify, this is for the Mini, not the SFF, and there's only one M.2 slot that is a bit challenging to access.

I am having trouble with my wifi connection on my laptop. It's only detecting one out of two available networks. I used to be able to connect to both networks and my network printer, Fuji Xerox DocuCentre IVC2270, without any issues. Now, I'm unable to connect to the second network and the printer. Here is a report of the network connections on my Windows 10 system: Wireless LAN adapter Local Area Connection* 10: Media State: Media disconnected Connection-specific DNS Suffix: Description: Microsoft Hosted Network Virtual Adapter Physical Address: C4-17-FE-11-3E-85 DHCP Enabled: Yes Autoconfiguration Enabled: Yes Ethernet adapter Bluetooth Network Connection: Media State: Media disconnected Connection-specific DNS Suffix: Description: Bluetooth Device (Personal Area Network) Physical Address: 00-27-13-75-B5-BB DHCP Enabled: Yes Autoconfiguration Enabled: Yes

I've been experiencing an ongoing issue with Air Print on my iPhone when using my HP Envy [redacted] printer that's connected to my Mac running High Sierra. Every time I attempt to print, I receive an error message stating, "Printer is out of paper (photo tray)," even though it still prints from the main tray. I believe this might be due to the default tray setting being incorrect. I've tried to adjust these settings through my Mac by accessing the printer's IP Address, but I'm unsure how to change the default paper tray. Ultimately, I'd like my iPhone to notify me only when the main tray is out of paper and not the photo tray. I'm looking to communicate with a representative from HP's Mac department for assistance. Thank you, Gary

Hello, I need help with an issue regarding a printer. My father, who is in his 90's, bought a Laser Pro [redacted] but never used it. A few months ago, he gifted it to me, still in the box. I have used HP printers in the past, and this one seemed promising until I bought a replacement HP black cartridge. The printer now repeatedly shows the OXC19 error code, rendering it completely non-functional after only one cartridge use. Researching the error led me to discover a common printhead fault with this model and others. Many customers faced the same problem during their first cartridge change. It appears that replacing the printhead is necessary as it is a manufacturing fault, making the printer "unfit for purpose" under The Sale of Goods Act. I urgently need a resolution as I am self-employed and rely on a working copier. Thank you, Malcolm C.

I recently bought an HP AIO 22-C1013w on December 15th, [redacted]. Unfortunately, I encountered problems right out of the box. The computer freezes on the lock screen sometimes when waking from sleep mode, leaving me unable to progress to the login screen without restarting using the power button. Additionally, I received a drive error after a Windows update and have been unable to open the AMD Radeon settings due to a version mismatch error. After two unsuccessful tech support sessions, I have been advised to send the computer back for repairs, losing all my files in the process and receiving a refurbished unit in return. I would prefer to receive a new computer without these issues and transfer my files myself. My serial number is 8CC9422ZRY, product number 5QB59AA, and it is registered under my name, John E. Thank you.

I recently transferred my documents from my HP desktop to my HP Windows 10 laptop, purchased on January 4, [redacted]. Although the transfer was successful, I am unable to read any of the documents as they display question marks or tiny boxes instead of text. I researched this issue on Microsoft's support site and discovered it is related to encoding and fonts. While Microsoft claims all Windows 10 editions have the necessary fonts, it seems mine is missing them. I rely on accessing these documents for my work, and without them, the laptop is of little use to me. I am looking to either have the laptop replaced with one that does not have this issue or receive a refund without any return fees. I have the information from Microsoft's website saved if needed.

Dear Sir/Madam, I purchased an HP ProBook laptop [redacted] G3 in [redacted] and I am experiencing an issue with it: - Upon powering on, the screen remains black, and I hear 3 long and 2 short beeps along with the caps lock button flashing in the same pattern. - The fan runs at high speed, but no other functions seem to work. I have tried downloading BIOS software from your website to create a BIOS flash USB drive, but the button to create it was not functional. I then attempted to use the recommended 4-in-1 solution software (2.6 GB), but it also did not work on my laptop. I reside and work in a remote area in Tanzania without access to HP support services. I can only communicate online. Could you please provide me with a solution to this problem and share the necessary software via email or Dropbox? Thank you for your assistance. Best Regards, Jens

I am experiencing issues with my HP OfficeJet Pro [redacted] printer. Recently, it has been encountering paper jams and displaying an error message stating that the detected paper size does not match the selected paper size for printing. Despite consistently using 8.5x11 paper for all print jobs and verifying that the paper size setting is correct, this problem has persisted for about a week. I would appreciate any advice on resolving this issue.

I am encountering an issue with my HP Office Jet Pro [redacted] Plus printer. The error message instructs me to turn off the printer and contact support due to a problem with the printer or ink jet system. I have already unplugged the printer and downloaded HP Scan and Printer Doctor to diagnose the issue. However, the main problem seems to be that the printer is no longer connected to WIFI, preventing me from resolving the error message. The issue arose when I attempted to print something online and the error message appeared. The ink jet system is operating fine, and I just need assistance in eliminating the error message so I can reconnect the printer to WIFI. Thank you for any help provided.

Hello, I am feeling very frustrated with HP. I have been a loyal customer, but I am considering switching unless I receive better customer service. Despite troubleshooting on my own and contacting support multiple times, my HP ink cartridges are not working in my printer. The printer keeps showing an "ink cartridge is incompatible" error even though I have installed HP ink. I have verified that I am using the right ink cartridge for my printer, but it still does not function. I would appreciate it if you could reach out to me via email to help resolve this issue promptly. Thank you, Julie H.

Hello, I am Aneesh from Electronics for Imaging. We are experiencing a hardware issue with your ESX server bearing the serial number SGH443YD7C. One of the memory modules on the server has degraded, and we require your assistance in logging a case for this matter and replacing the memory promptly. Kindly log a case and send us the case number to the email address provided below. This will allow us to share the necessary logs with you to continue addressing this issue. We look forward to your prompt response. Thank you. -Aneesh

I have an HP tablet model 10 [redacted], and I am encountering an issue with Bluetooth sharing. Despite attempting various solutions, I continually receive an "unable to share" notification. I currently have two devices paired and am looking to add another, unsure if this is possible. Following instructions, I have powered down the tablet to no avail. Unfortunately, I am unable to locate the Bluetooth cache for clearing as the tablet's interface does not provide this option. I appreciate any assistance provided as I confirm that there is adequate storage space available and I have not found the Bluetooth settings in the Apps section. Thank you.

I recently purchased an HP [redacted] Deskjet printer and encountered numerous issues during setup. While troubleshooting, I received a call from someone claiming to be from ‘Bodmin, Cornwall UK,’ who knew about my problems and offered assistance. However, their request to connect to my computer raised red flags, so I terminated the call out of suspicion. I am curious if your company ever contacts customers in this manner after they provide their phone number in their details. I have been unsuccessful in reaching you by phone, and the password reset link I received via email was not functional. Setting up printers is a challenge for individuals who are not tech-savvy like myself. Despite the struggles, I appreciate HP products. Philip R.

I am experiencing difficulties with my HP Dreamscreen all-in-one PC purchased from Reliance Digital. When I plug in the adapter and press the power button on the right side of the PC, the screen remains blank, and the PC does not start up. I would appreciate any assistance in identifying and resolving the issues so that my PC can be repaired and function properly. I am looking forward to a prompt resolution. Thank you, Prateek J.