I recently unscrewed the back piece of my HP Pavilion Notebook to look at the hardware...

GetHuman3848262's Technical Support issue with HP from October 2019

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The issue in GetHuman3848262's own words
I recently unscrewed the back piece of my HP Pavilion Notebook to look at the hardware since I was thinking about upgrading my HD to SSD. All I did was unscrew and take the case of the bottom. I did not touch any of the hardware, and after putting the case back on and ******** it back to one piece my laptop will not boot up normally. Every time I am sent to a blue screen that says "Choose keyboard layout", after I choose a layout, I am sent to "Choose an option" blue page. I have tried all the solution I could think of, Power reset, component tests, command prompt solutions. Nothing has worked. I want to make it clear that I did not alter any hardware when I was looking at it. I simply looked at the hard drive and wiped a little dust off the CPU fan. Please Let me know what I can do to get my laptop to boot up correctly. **HP Pavilion Notebook *Model* : **-ab***us*S*N* : *CD*****L*

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Technical Support issue
Reported by GetHuman3848262
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 23328 others
0 customers following this


GetHuman3848262 started working on this issue
Oct 29th, 2019 3:29pm

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