HP Customer Service Issues

I am experiencing issues with my HP OfficePro [redacted] printer. I use a computer with Windows 10. Recently, I started receiving a 'Network Error' message when trying to print. I have attempted various troubleshooting steps including restarting all devices, rebooting the computer, reinstalling the printer driver twice, and resetting the wifi connection on the printer. Despite these efforts, the driver appears to be functioning, but I still encounter the 'Network Error' message when attempting to print. I rely on this printer daily and would appreciate any assistance resolving this issue. Thank you.

Hello, I recently purchased an HP ENVY x360 Convertible 16-ds0xxx with the intention of using it for work and school. I also planned to connect it to two monitors at home using an HP C-USB wire. However, I am experiencing frustration with the laptop. When connected to the monitors and it enters sleep mode, the system crashes with the stop code WIN32K_POWER_WATCHDOG_TIMEOUT. This issue disrupts my work and is very inconvenient. I would appreciate any possible solutions from technical support to resolve this problem. If the issue persists, I may have to return the laptop to the store as it does not meet my intended usage requirements. I am hopeful for a resolution to this issue to continue using the equipment I purchased. Thank you, Teemu M.

I called HP Support on 20/09/[redacted] and was directed to their Kolkata BPO. After a 20-minute wait, I was placed on hold by the Technical team for an additional 15-20 minutes, only to have the call disconnected. A case number, [redacted], was provided in an email, but it lacked further details. Upon calling again, I faced similar long wait times, another Technical team member, and the repetition of verifying my contact information already confirmed by the previous representative. When I expressed my frustration and questioned the process, I was accused of using foul language, which I denied. Subsequently, my case was closed without explanation. When I inquired about the closure, I was informed that it was due to alleged foul language. I seek guidance on where to lodge a complaint regarding this mistreatment and lack of accountability. I am troubled by the unilateral decision-making of the BPO and wish to understand how to access any call recordings for potential legal action against the involved BPO staff.

I feel that the Instant Ink program was not explained properly to me. I learned a lesson about investigating offers that seem too good to be true. I am unsure if I have received ink since I started around December [redacted] or January [redacted]. My husband also heard the details. The representative did not mention the charging on a per page rate. I only learned about this recently when I was troubleshooting our connection. I was never informed about HP's ability to block printing or where to find this information. I see it as a scam and find it unacceptable and potentially illegal for HP to do this without understanding the customer's situation. I believe a courtesy phone call would have been appropriate, especially since I was dealing with health issues. I thought HP would monitor my ink usage and send ink at a discounted price when needed, with no mention of a per page price or blocking printing. I need this issue resolved as my provider says it's a printer problem, not their service issue. If this matter isn't resolved, I'm uncertain if I will purchase an HP printer again, as they have been my go-to brand.

I recently bought a new HP Spectre [redacted] laptop. Over time, I noticed that the decimal key was harder to press than the other keys. I assumed it just needed time to adjust. Eventually, the key popped off and I found a tiny screw underneath. I contacted support, but sending it in for repair would be inconvenient as I use it for work and school. It would be ideal to have a new laptop sent to avoid interruption caused by unresolved manufacturing issues. Recently, my computer has been freezing, despite clear virus scan results. Requesting a replacement laptop is the most efficient solution to prevent disruptions in my work and studies. Your prompt assistance is greatly appreciated.

I had an unfortunate accident with my recently purchased Windows 8 All-In-One computer, causing the touchscreen to crack. I need assistance in sending it back to HP for necessary repairs. I am willing to cover the $[redacted].00 cost. Please provide me with the necessary shipping information, details about payment, contact information, and the expected duration of the repairs. It would be helpful if HP could send me a special box for shipping the computer securely back to them, along with a label for clear delivery instructions. Thank you in advance for your help. My name is Matthew N. and you can reach me at [redacted]. Please leave a message if I am unavailable. Thank you and goodbye.

Earlier this year, I purchased the [redacted] printer. Initially, my daughter managed to set it up with my phone but encountered issues when the internet connection went down. Despite contacting your help line and attempting to troubleshoot for over 45 minutes, the printer remained unusable for months. I finally had some tech-savvy teenagers resolve the problem after 4 hours of troubleshooting last night. However, today I must invest in new ink cartridges, costing $30. Given the limited usage I had of the printer before encountering these difficulties, I believe I should be compensated for the expense of the replacement ink cartridges. Thank you.

I recently purchased a [redacted] all-in-one printer along with 2 HP ink cartridges for future use. When the original ink cartridges ran out, I replaced them with the new ones, but the black cartridge seemed almost empty, resulting in faint printing. Despite efforts to troubleshoot, the issue persisted. I suspect the black ink cartridge I purchased was faulty. Although the color cartridge worked fine, I had to replace the defective black cartridge, this time opting for the XL version. Due to not having the receipt, I cannot easily address this issue, but I believe a replacement cartridge should be provided given the circumstances.

I am experiencing an issue with my HP laptop. The laptop is over 3 years old, so it is no longer under warranty. I am encountering problems with charging. I have tested different chargers, but it still isn't working. I suspected it might be the port, so I ordered a new one online. After replacing the port, the issue persists. Whether the battery is connected or not, the port light does not come on when the charger is plugged in. Interestingly, if I have the battery in and try to power on the laptop, the port light blinks three times (indicating a low battery) but does not charge. When installing the new port, I only used my old charger as the one I borrowed before might also be faulty. While the laptop functions without being able to charge, I am concerned it might be a motherboard issue. I plan to visit a store for a diagnosis, but I am exploring all options beforehand. Thank you.

Ref#: H[redacted]6 I own an HP Officejet Pro [redacted] printer. In June, I received an alert that I needed to reorder ink cartridges for three colors. So, I placed the order. However, upon examining, I realized that I was sent the wrong cartridges. I understand the return policy is within 30 days, but given that the printer's alert was premature, I feel HP should assist me with this issue. Kindly provide guidance on how we can find a fair resolution. Thank you.

Ref # H[redacted]16 I am a user of an HP Officejet Pro [redacted]. Recently, I ordered replacement ink cartridges in June after receiving an alert from the printer about low ink levels. When I went to replace them now, I realized I received the wrong cartridges. Despite any possible mistake on my part, I believe HP should compensate me for the two unopened cartridges. I noticed the return policy only allows returns within 30 days of delivery, but considering the premature alert from the HP product, I think HP should take responsibility. I kindly request guidance on how we can reach a fair resolution. Thank you.

I bought an HP Notebook in February [redacted], and currently, it's not holding a charge, whether plugged in or not. I believe there is a one-year warranty under Hewlett-Packard for repair or replacement of this notebook. I have the credit card statement as proof of purchase, but I don't have the receipt from Best Buy. Could you please provide me with details on where to send the computer for service, and let me know what information, besides contact details and proof of purchase, is required? Thank you.

Dear Customer Service: A few years back, I bought an HP Intel computer, and I have been quite pleased with its performance. Recently, I have been receiving calls from someone with limited English proficiency, making it challenging to communicate. The caller seems to insist I reorder a product connected to my computer, but I politely declined as I am not interested. Despite my explanation, the individual persisted, insisting that I access my computer, which was not possible at the time. This led to some unpleasant interaction. As an 80-year-old individual on a fixed income, I do not wish to make any additional purchases. Please assist in resolving this matter and ensure that no orders are placed on my behalf for computer-related products. I appreciate your attention to this issue and hope there are no associated fees for addressing it.

I'm having trouble printing from My HP Spectre to my HP Deskjet [redacted]. Everything seems to be installed correctly but I keep getting an error message stating that it can't print. I used the HP Print and Scan Doctor tool which suggested doing an "Internal Print Test." Surprisingly, it printed during the test, but the tool mentioned that there's a software issue that it can't resolve. I followed the steps to uninstall and reinstall the software, but it reinstalls the same software and the problem persists. Why does it print during the "Internal" test but not for regular printing? Any advice would be appreciated. Thank you, A.C.

Hello, I recently purchased a pre-owned laptop and I'm struggling to determine if it has touchscreen capability. The laptop, model number 15-cc561st with a serial number 5CD7221HMC, shows touchscreen settings and options, but I can't seem to activate the touchscreen function. Furthermore, I have read online that this laptop model comes with a backlit keyboard. Are there any specific steps I need to take to enable this feature? Thank you for your assistance. Valerie

I am experiencing issues with my HP [redacted] G1 Small Form Factor PC. The VGA port displays a black screen after initial boot up, even when using different monitors and cables that work with other machines. The HDMI port shows screen flickering colors in a way that could potentially trigger seizures, despite the monitor and cables working fine with other devices. I would appreciate it if the product could be either repaired or replaced. Thank you. Best regards, Andy C.

I purchased my laptop just over a week ago and immediately noticed an issue with the screen. Even at a slight tilt, it becomes challenging to see clearly. Other laptops in my house, including an HP, do not have this problem. The top appears lighter and the bottom darker, even when positioned flat in front of me. This is not related to natural glare, as it happens in a dark room as well. It's frustrating, especially when I need to use the laptop for drawing. Could there be an issue with the screen glass causing this problem?

I recently bought an HP MFP [redacted] FW Laserjet Printer from Amazon. Unfortunately, when I tried to call the toll-free number, [redacted]7, for installation help, it said the number was invalid. I've had issues with HP products before, like the [redacted] Inkjet Printer, and I'm concerned about receiving proper after-sales service and warranty coverage. I need assistance with installing the new printer and accessing the free installation service. I regret purchasing another HP product and want to ensure I receive the necessary support. This situation may need to be addressed as an issue of Unfair Trade Practice and Deficiency in Service. Thank you. - Sumant Kumar Ghatak

I am having several issues with my laptop. My main concern is connecting to my family member's office account so I can use Word. I believe that resetting my laptop would help, as I have an outdated version of Microsoft which resetting could potentially solve. However, I keep running into an issue where there is not enough storage space to proceed with the reset. Despite deleting various items, the storage availability keeps fluctuating and I rarely have enough space to initiate the reset. Whenever I manage to free up some space, the reset process ends up not working. If possible, I would appreciate it if you could either perform a reset on my laptop or help me delete unnecessary files. Thank you.

I recently placed an order for a laptop with express shipping, expecting it to arrive within 2-4 days. However, upon checking my confirmation email, I discovered that the laptop has not even been assembled and won't be delivered for almost a month. This delay was not communicated to me beforehand and I urgently need the laptop to replace my broken computer. My order number is H[redacted]75, and I urgently request that it be expedited. If there is no resolution promptly, I may have to consider canceling my order and seeking another vendor. The lack of communication regarding the extensive delay is unacceptable.