Hello! My name is Mike. I'm in desperate need of assistance. I've had my HP laptop for...

GetHuman3094632's customer service issue with HP from June 2019

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The issue in GetHuman3094632's own words
Hello! My name is Mike. I'm in desperate need of assistance. I've had my HP laptop for a few months, new, worked fine up until now. It's a HP Notebook - **-db****ax and I have windows **. I was using it as normal when suddenly the screen goes black, it was still on but the screen had gone dark. I decide to hit the power button and turn it off and on to fix it but when I do turn it back on, the HP logo appears for a good few seconds and then fades, leaving the dark screen in its wake. It doesn't do anything, I left it for days. I've tried all the common suggested methods...hard reset which did nothing (I have a laptop with an unremovable battery) I've messed with the BIOS which beeps a different amount of times every time it's open. I've tried resetting my laptop completely, I've tried going into safe mode which is where I made the most progress but then it wouldn't let me log in! My password was ***% correct I even changed it and it still wouldn't let me in. I've tried everything and I'm so upset. Please, please if you're able to help me I'd really appreciate it. Kind regards, Mike.

GetHuman3094632 did not yet indicate what HP should do to make this right.

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HP

Customer service issue
Reported by GetHuman3094632
Jun 16th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 16878 others
0 customers following this

Timeline

GetHuman3094632 started working on this issue
Jun 16th, 2019 4:39am

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