What print driver do I use for an HP LaserJet MFP M***fw printer that is connected to a...

GetHuman2965320's Technical Support issue with HP from May 2019

Help with my HP issue
The issue in GetHuman2965320's own words
What print driver do I use for an HP LaserJet MFP M***fw printer that is connected to a Windows Server **** R* Standard **-bit operating system?**I have downloaded the print driver that for Windows Server **** and Window Server x** and Windows * **-bit and none of them worked.**Thanks, Steve

GetHuman2965320 did not yet indicate what HP should do to make this right.

How GetHuman2965320 fixed the problem
I found out that the LaserJet MFP M***-M*** print drivers will work. I had to download the 'non installable' M***-M*** print drivers, extract the files and create a folder of the extracted files. Once I downloaded the print drivers, I installed the drivers via 'Print Management'. In the doing the installation, I had to change from 'autodetect' to 'TCP*IP drivers'. Then when it asked for the drivers, I had to say 'Have disk'. After clicking 'Have disk', I browsed and pointed to the folder that contained the extracted M***-M*** print drivers. The installation found the drivers and installed the printer.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HP

Technical Support issue
Reported by GetHuman2965320
May 22nd, 2019 - 2 years ago
Fixed
GetHuman2965320 shared how to fix
Seen by 6 customers so far
Similar issue to 15916 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on account
Phone number on account

Timeline

GetHuman2965320 started working on this issue
May 22nd, 2019 2:46pm
GetHuman2965320 confirmed the issue is fixed. Hooray!
May 22nd, 2019 6:58pm
GetHuman2965320 confirmed the issue is fixed. Hooray!
May 22nd, 2019 6:58pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians