What print driver do I use for an HP LaserJet MFP M***fw printer that is connected to a...
GetHuman2965320's Technical Support issue with HP from May 2019
Help with my HP issue
The issue in GetHuman2965320's own words
What print driver do I use for an HP LaserJet MFP M***fw printer that is connected to a Windows Server **** R* Standard **-bit operating system?**I have downloaded the print driver that for Windows Server **** and Window Server x** and Windows * **-bit and none of them worked.**Thanks, Steve
GetHuman2965320 did not yet indicate what HP should do to make this right.
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How GetHuman2965320 fixed the problem
I found out that the LaserJet MFP M***-M*** print drivers will work. I had to download the 'non installable' M***-M*** print drivers, extract the files and create a folder of the extracted files. Once I downloaded the print drivers, I installed the drivers via 'Print Management'. In the doing the installation, I had to change from 'autodetect' to 'TCP*IP drivers'. Then when it asked for the drivers, I had to say 'Have disk'. After clicking 'Have disk', I browsed and pointed to the folder that contained the extracted M***-M*** print drivers. The installation found the drivers and installed the printer.
Please help with my HP issue
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GetHuman2965320 confirmed the issue is fixed. Hooray!
May 22nd, 2019 6:58pm
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