**** is the code you EMAILED to me because I am an old lady and don't have a smart phon...

GetHuman-linspect's customer service issue with HP from May 2019

Help with my HP issue
The issue in GetHuman-linspect's own words
**** is the code you EMAILED to me because I am an old lady and don't have a smart phone for texting -**A brand new *** black inkjet toner cartridge would not run the alignment page - I tried to return it to Walmart but their policy is that because I opened it - I can't return it
GetHuman-linspect did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-linspect fixed the problem
CONTACT HP SUPPORT TEAM - THEY ARE PATIENT, UNDERSTANDING, AND SMART AND KNOW HOW DIFFERENT PROBLEMS HAPPEN - BECAUSE THIS TIME WE DID ALL SORTS OF TESTS TO MAKE SURE IT WASN'T MY FAULT - BUT THE PART WAS DEFECTIVE. THE STORE DIDN'T WANT TO GIVE ME A REFUND - BUT AFTER TALKING TO THE ''TEAM'', LASTLY CARLOS, EVERYTHING WAS CLEARED UP! *THANK YOU FOR SOLVING THE PROBLEM.... WHICH HAD NEVER HAPPENED BEFORE
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HP

Customer service issue
Reported by GetHuman-linspect
May 21st, 2019 - a mon ago
I have an issue with HP too
Fixed
GetHuman-linspect shared how to fix
Seen by 5 customers so far
Similar issue to 15877 others
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Timeline
GetHuman-linspect started working on this issue
May 21st 9:34pm
GetHuman-linspect confirmed the issue is fixed. Hooray!
May 22nd 1:42am
GetHuman-linspect confirmed the issue is fixed. Hooray!
May 22nd 1:42am