Need replacement or correction of incorrect hardware configuration on order that is * months late
GetHuman2959941's Technical Support issue with HP from May 2019
Help with my HP issue
First: share to improve GetHuman2959941's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2959941's own words
I recently Purchased ** HP Z* Mini G* Workstations that are not configured correctly and I have been unable to get my sales agent to respond to my requests for a correction. These units were ordered in December and were not delivered until April (* months late) and now are unusable due to the incorrect configuration.**Please contact me by email ASAP so I can establish a message thread with a new contact who can help with the issue. As soon as I receive a reply I can forward the pertinent messages relating to the problem.**Best Regards,* *Russ* *Russ Kunzman*Vice-President*Thermochem, Inc.***** Regional Parkway*Santa Rosa, CA*USA ****** *Phone: (***) ***-****
The order was * months late*The order when it arrived is not configured correctly*Sales will not return contact requests
Replace incorrect units or send tech to update the units on site.
I have been a loyal HP customer for ** plus years
I have an issue with HP too
How GetHuman2959941 fixed the problem
We are waiting for GetHuman2959941 to fix the problem and share the solution with the rest of us customers.
Please help with my HP issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.