Need replacement or correction of incorrect hardware configuration on order that is * months late

GetHuman2959941's Technical Support issue with HP from May 2019

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The issue in GetHuman2959941's own words
I recently Purchased ** HP Z* Mini G* Workstations that are not configured correctly and I have been unable to get my sales agent to respond to my requests for a correction. These units were ordered in December and were not delivered until April (* months late) and now are unusable due to the incorrect configuration.**Please contact me by email ASAP so I can establish a message thread with a new contact who can help with the issue. As soon as I receive a reply I can forward the pertinent messages relating to the problem.**Best Regards,* *Russ* *Russ Kunzman*Vice-President*Thermochem, Inc.***** Regional Parkway*Santa Rosa, CA*USA ****** *Phone: (***) ***-****
The order was * months late*The order when it arrived is not configured correctly*Sales will not return contact requests
Replace incorrect units or send tech to update the units on site.
I have been a loyal HP customer for ** plus years
I have an issue with HP too
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Technical Support issue
Reported by GetHuman2959941
May 21st, 2019 - a mon ago
I have an issue with HP too
Not resolved
Seen by 6 customers so far
Similar issue to 15861 others
0 customers following this
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Timeline
GetHuman2959941 started working on this issue
May 21st 3:30pm
GetHuman2959941 indicated the issue is not fixed yet.
May 21st 3:34pm
GetHuman2959941 indicated the issue is not fixed yet.
May 21st 3:34pm
GetHuman2959941 indicated the issue is not fixed yet.
May 22nd 5:38pm