Ordered a toner cartridge from Amazon. Missed the guaranteed delivery date by ** days...

GetHuman2883961's customer service issue with HP from May 2019

2 views
 | 
15026 similar
 | 
0 following
Help with my HP issue
Next: our robot will wait on hold for GetHuman2883961 to get a HP rep on the line!
Always use the GetHuman Phone tocall HP. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2883961's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2883961 may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman2883961's own words
Ordered a toner cartridge from Amazon. Missed the guaranteed delivery date by ** days. Finally got a UPS note that signature is required to pick up. At no point in the delivery process did it say anything about signature required.*UPS made * attempt and then shunted it to a pick-up site that's ** miles from my house. Average wait time at UPS is * hours. I'm not able to take off work to pick it up. I tried to cancel the order but it won't let me return an item I've never received. I'm stuck and out $*** and still don't have a toner cartridge. Your process is an absolute failure in service.
GetHuman2883961 did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman2883961 fixed the problem
We are waiting for GetHuman2883961 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2883961 fixes it.
This email address isn't valid

HP

Customer service issue
Reported by GetHuman2883961
May 8th, 2019 - a mon ago
I have an issue with HP too
Not resolved
Seen by 2 customers so far
Similar issue to 15026 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2883961 started working on this issue
May 8th 2:53am