Ordered a toner cartridge from Amazon. Missed the guaranteed delivery date by ** days...
GetHuman2883961's customer service issue with HP from May 2019
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The issue in GetHuman2883961's own words
Ordered a toner cartridge from Amazon. Missed the guaranteed delivery date by ** days. Finally got a UPS note that signature is required to pick up. At no point in the delivery process did it say anything about signature required.*UPS made * attempt and then shunted it to a pick-up site that's ** miles from my house. Average wait time at UPS is * hours. I'm not able to take off work to pick it up. I tried to cancel the order but it won't let me return an item I've never received. I'm stuck and out $*** and still don't have a toner cartridge. Your process is an absolute failure in service.
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