First of all I have to say that trying to contact HP is a harder job than seeing the Po...

GetHuman2309995's Technical Support issue with HP from April 2019

11 views | 12850 similar | 0 following
Help with my HP issue
Next: our robot will wait on hold for GetHuman2309995 to get a HP rep on the line!
Always use the GetHuman Phone to call HP. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2309995's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2309995 may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman2309995's own words
First of all I have to say that trying to contact HP is a harder job than seeing the Pope, it is appalling!*I have an ongoing problem with my HP envy inkjet printer ****, the problem being the ink will not dry.*I have spoken to a couple of agents who were very helpful but the problem still exists, I enclose text from the last agent including what I had to do and the last email I sent explaining what I did and the fact that it still does not work. When I sent the email to the reply address it was returned written in what looks like Spanish and German.**On ** Mar ****, at **:**, HP Service Support EMEA ******@***.com* wrote:**Dear William Barrie,***Thank you for contacting HP Technical Support.***As we discuss on the phone we are sending you this e mail **printing photos on *x* or *x* glossy photo paper : **please use always normal quality*if you will use best quality the printer will use more ink than is necessary and the photo paper will not dry up *remember, if you want to get the best quality is recommended to open, edit and print the photo from a dedicated software or tool **to get best quality on printing photos is recommended to use hp matte professional photo paper **If you want more info regarding the specifications and papers that this printer is using please click the link below **http:**h*****.www**v**GetDocument.aspx?docname**AA*-****EEP&doctype*data* ****Our helpline is open:*Monday to Friday**:** - **:***UK - **** *** *****Eire - ** *** *******I would once again like to thank you for your cooperation and patience throughout this process, and if there is anything else you would like me to cover for you, then you can reply to this e-mail.**Please ensure you click reply only and that the original e-mail is unaltered as this will ensure your query will be responded to efficiently. Alternatively, you can call us back on the above number.****Kind Regards,***John **MY REPLY*Re: HP Support ********** CRM:***************William Barrie ******@***.com************ **:****** ** **Dear John*I am still having problems with ink drying!*I printed some blocks of text on self adhesive matte paper, I left everything on default settings.*Printer set on normal.*Some text black some red.*All black had not dried in fact it was still wet the next day.*Most of red was dry, one thing I noticed was a lot of black was grey in colour but still wet.*I must say that I am very disappointed with HP, this Is the third printer I have tried.*When printing both cartridges had ample ink in them.*I am not sure what you mean by the statement below*Can you help please*Kind regards*Bill**remember, if you want to get the best quality is recommended to open, edit and print the photo from a dedicated software or tool**Sent from my iPhone**On ** Mar ****, at **:**, William Barrie ******@***.com* wrote:**Good Afternoon John*Thank you for your help and advice with my printer*Much appreciated*I will keep the mail for reference.*I do see however that you make no mention of the colour cartridges that were going to be sent to me*Could you update me on this please*Kind regards**Bill Barrie**I now grow very wary of HP products and the fact that it is so hard to contact anyone!*As regards to how I want the matter resolved that really is HP's department.*I want my printer functioning as it should do and as per manual, if not a supply of another printer that will do the job as it should and at no extra cost to myself.*Yours faithfully,**W Barrie

GetHuman2309995 did not yet indicate what HP should do to make this right.

How GetHuman2309995 fixed the problem

We are waiting for GetHuman2309995 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2309995 fixes it.
This email address isn't valid


Technical Support issue
Reported by GetHuman2309995
Apr 4th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 12850 others
0 customers following this


GetHuman2309995 started working on this issue
Apr 4th, 2019 9:04am

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians