I just purchased a new HP **** printer and I'm trying to set it up. I'm to the point of...

GetHuman2618806's customer service issue with HP from March 2019

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I just purchased a new HP **** printer and I'm trying to set it up. I'm to the point of connecting it to my computer. I plugged the supplied cable into the printer and the computer and selected the 'Ethernet Connection Method' on the printer screen. I get a message on the screen that says 'An Ethernet cable has not been detected. Make sure both ends of the cable are inserted correctly'.*I've tried it several times and it's not working!
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HP

Customer service issue
Reported by GetHuman2618806
Mar 28th, 2019 - 24d ago
I have an issue with HP too
Fixed
Seen by 7 customers so far
Similar issue to 12283 others
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Timeline
GetHuman2618806 started working on this issue
Mar 28th 8:01pm
GetHuman2618806 confirmed the issue is fixed. Hooray!
Mar 29th 3:46am