I am writing to complain in regards to a laptop I purchased form you * weeks ago.**I wo...

GetHuman-ryanpym's complaint issue with HP from March 2019

12281 similar
0 following
Help with my HP issue
Next: our robot will wait on hold for GetHuman-ryanpym to get a HP rep on the line!
Always use the GetHuman Phone tocall HP. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-ryanpym's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ryanpym may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-ryanpym's own words
I am writing to complain in regards to a laptop I purchased form you * weeks ago.**I work in freelance web design. The laptop was purchased to replace an ageing mac book. I decided to move back to windows and purchase a HP laptop given the specifications on offer and my perception of the brand.**After around * weeks I began to experience an issue with the display & a purple strip down the screen. It was intermittent and I am working to a tight deadline so I decided to continue and resolve once the work was finished at the end of April.**The issue become progressively worse so I contacted HP support. I was given various tasks to do including updating the BIOS, which not only took a fair amount of time, resulted in me having to spend extra time sorting out issues it caused with MS office. This made the problem worse, so I was then advised by the team to reset windows. I explained that I couldn't afford the time to do this so was then advised to monitor BIOS for an hour and see if the problem occurred. Again a completely unreasonable request given I am working to a very strict timeline.**Following this, I contacted HP support, who advised me its likely to be a hardware issue (as it was not occurring on external display) and I would need to send the laptop off for repair. When I explained I have only had the laptop a number of weeks they advised that had the issue been reported within * weeks (when it originally occurred), I would have had the laptop replaced, but since it was now * weeks I will have to send it off for * days to be repaired. They also advised that loan laptops are not available at the moment, so I am literally left with no option.**I cannot afford to lose the laptop for * days for repairs, as I need this to complete a piece of work to a strict deadline in April. I do not expect this level of service from HP and would appreciate it if someone could call me to discuss a resolution to this as a matter of urgency I am on *** **** ******.**Many thanks*Ryan
GetHuman-ryanpym did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-ryanpym fixed the problem
We are waiting for GetHuman-ryanpym to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ryanpym fixes it.
This email address isn't valid


complaint issue
Reported by GetHuman-ryanpym
Mar 28th, 2019 - 24d ago
I have an issue with HP too
Not resolved
Seen by 2 customers so far
Similar issue to 12281 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ryanpym started working on this issue
Mar 28th 7:17pm