Previous HP Officejet Pro **** stopped working, Staples gave me a floor model that didn...

GetHuman-jtaube's tech support issue with HP from March 2019

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Previous HP Officejet Pro **** stopped working, Staples gave me a floor model that didn't have CD or cartridges. I am hooking to wireless network, have done this before, but after installing new set of store bought cartridges ***XL black and the other colors, the units is demanding that I "Use the setup cartridges that came with your printer" and nothing I do will make it leave the screen, e.g. powering off, taking cartridges out and reinserting them. How can I bypass this screen to continue setup?
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tech support issue
Reported by GetHuman-jtaube
Mar 26th, 2019 - a mon ago
I have an issue with HP too
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Seen by 3 customers so far
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GetHuman-jtaube started working on this issue
Mar 26th 3:17am