I bought an HP laptop(**-cf****ca) because I need to use it to write my CPA exams. Ther...

GetHuman-ranminie's customer service issue with HP from March 2019

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The issue in GetHuman-ranminie's own words
I bought an HP laptop(**-cf****ca) because I need to use it to write my CPA exams. There is a software(Secureclient) that I downloaded and need to use for the exam and it needs access to Microsoft Word and Excel however there are some issues with it. **CPA Ontario gave me a list of things to check regarding my Office subscription.**When I bought the laptop the store personal said that the laptop comes with Microsoft Office. However it currently says my subscription ends in April and I have to pay to continue to use this. Is this true??**Also when I click on the home*start button in the bottom left corner I can see Microsoft Word, Excel, etc but I can't find an app that says Microsoft Office. Does this mean its been installed correctly?**How can I check whether I have an activated version of office?

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HP

HP laptop(**-cf****ca)
Customer service issue
Reported by GetHuman-ranminie
Mar 7th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10662 others
0 customers following this

Timeline

GetHuman-ranminie started working on this issue
Mar 7th, 2019 6:45am