YEA * BOO! (This same email has been sent to your CEO via his comment line!)**YEA: In...

GetHuman-lakehome's customer service issue with HP from February 2019

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The issue in GetHuman-lakehome's own words
YEA * BOO! (This same email has been sent to your CEO via his comment line!)**YEA: In ****, I purchased a Photosmart ****. VERY happy with all customer-friendly features. Worked well until Jan, ****, when BLACK ceased to print. Dispite advertised ** year servicing availability, was informed product was no longer supported! (* years???) BOO!**Double BOO: Purchsed OfficeJet **** which APPEARED to be comparable product from the look of it - similar phyical shape and size, though much smaller screen. Once installed however, found copy screen reversed so "top print corner" is now to left rear of screen vs. right front - much more difficult and inconvenient to align, esp when lid cannot be fully raised due to space restrictions (tho same size as Photosmart). Also NO PREVIEW on screen of what is to be printed. (VERY important , perhaps MOST important feature for me anyway!)*My Photosmart works perfectly fine, save for one lousy little part that controls the BLACK print function. CAN YOU DO ANYTHING to restore my faith in HP (also have an HP computer! Have been a good HP customer for many years!) VERY disappointed with this product! Is there ANY way my original Photosmart **** could be repaired? That would be my first choice.*If absolutely unable, the can you replace my OfficeJet **** with a product that has the features to which I referred - I would pay a price difference if it were reasonable.

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HP

Customer service issue
Reported by GetHuman-lakehome
Feb 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 10058 others
0 customers following this

Timeline

GetHuman-lakehome started working on this issue
Feb 27th, 2019 11:04pm

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