I took my laptop that I bought * months ago too a reputable shop that was not the one H...

GetHuman-benjd's customer service issue with HP from February 2019

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The issue in GetHuman-benjd's own words
I took my laptop that I bought * months ago too a reputable shop that was not the one HP recommended because the one they did recommend is * hours one way, away. I only use the computer for school and do not know much about them. When I called tech service i told the person I spoke with that I had a bad hard drive because that’s what the repair person told me. He asked me several other questions and ended with that I needed to have the computer with me so we could try some other things. I can’t even open the computer it just turns gray. Now I am stuck and seemingly have to pay for a new hard drive to be put in this * month old computer because you guys will not warranty your work, even though you say you will. I’m very disappointed in HP and if this cannot get fixed will not purchase another. Please make this right and send me a new hard drive so I can have the computer repair place put it in.*Thank you*-Ben Wheeler
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Customer service issue
Reported by GetHuman-benjd
Feb 27th, 2019 - 3 mons ago
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Feb 27th 10:50pm