We purchased a laptop on******* and on ******* the hinge broke. We did not purchase the...

GetHuman2319535's customer service issue with HP from February 2019

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The issue in GetHuman2319535's own words
Open the cover and the screws fell off and the hinge shifted. ... We purchased a laptop on******* and on ******* the hinge broke. We did not purchase the extended warranty because we expected HP to be a superior product. We have had * estimates to repair it and they were between $***-$***. The laptop has not left our home since it was purchased and only seldom left the room where it is kept. It was never dropped or damaged in any way. We would like reimbursement for the repair or replacement of the computer. We are sure you stand by your products and look forward to hearing from you.*This is the *rd time I have attempted to use this system of contacting you.*Thank you,*Alan and Judy Thiede******@***.com****-***-****
It is especially frustrating because the computer is so new and so expensive to fix.
HP can make this right by reimbursing us for the repair or replacing the computer.
I expected a quality product and a company that stands behind their product.
I have an issue with HP too
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HP

HP ENVY X*** CONVERTIBLE ** MB
Customer service issue
Reported by GetHuman2319535
Feb 27th, 2019 - 3 mons ago
I have an issue with HP too
Not resolved
Seen by 8 customers so far
Similar issue to 10045 others
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Timeline
GetHuman2319535 started working on this issue
Feb 27th 7:19pm