My case no. IsSO-*********. My new printer would not print with black ink. HP support s...

GetHuman-kativ's customer service issue with HP from February 2019

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If you are looking to check your warranty you can use the link to check the warranty on your HP. Just click the link and sign into your HP account. If you are in need of a repair you will need to call HP. First, check your warranty to see if the HP is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman-kativ's own words
My case no. IsSO-*********. My new printer would not print with black ink. HP support said they thought it was the cartridge and would mail a new one. Because I was preparing our income tax return, I couldn’t wait and purchased a new cartridge. Now I have received the one from HP, and they are asking that I return the defective cartridge. I wasn’t told that I would need to return it so I disposed of it. Do you want me to return the new cartridge?
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How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
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Customer service issue
Reported by GetHuman-kativ
Feb 15th, 2019 - 9 mos ago
I have an issue with HP too
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Seen by 3 customers so far
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Feb 15th 9:10pm