I HAVE AN HP OFFICE JET **** SERIAL NUMBER: TH**R*H*FK****. THE COPIES WHEN PRINTED IN...

GetHuman-jcmerola's customer service issue with HP from February 2019

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I HAVE AN HP OFFICE JET **** SERIAL NUMBER: TH**R*H*FK****. THE COPIES WHEN PRINTED IN BLACK ONLY DO NOT PRINT AND THERE ARE * BRACKETS ON THE PAGE.*IF I PRINT IN COLOR, IT IS EXTREMELY LIGHT, PARTIALLY PRINTED AND UNREADABLE. I TRIED VIRTUAL ASSISTANT AND WENT AROUND IN A LOOP. THE TECHNICAL SUPPORT PAGE ON YOUR WEBISTE SHOWS A *** BAD GATEWAY MESSAGE WHEN I TRIED USING THAT. I WAS DISCONNECTED * TIMES AFTER SAYING OFFICE JET AND MAC TO THE AUTOMATED SERVICE. I NEED HELP WITH THIS PRINTER!!! IT IS LESS THAN A YEAR OLD, RARELY USED. A FRIEND RECOMMENDED THIS PRODUCT SO I BOUGHT IT AT COSTCO. *IT IS IMPORTANT THAT I PRINT SOME DOCUMENTS. PLEASE HELP ME RESOLVE THIS PROBLEM.*THANK YOU.*JEANNETTE MEROLA
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Customer service issue
Reported by GetHuman-jcmerola
Feb 15th, 2019 - 8 mons ago
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GetHuman-jcmerola started working on this issue
Feb 15th 6:41pm