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The issue in GetHuman2215468's own words
We purchased HP Office Jet Pro **** on *********, the printer was not working and we go message - carriage cannot move , clear out paper jam- we looked all through the printer and no paper jam. We called a HP Tec who came out and found a piece had broken off, he said he had to order the part. The bill will be $***.**. We understand HP has a year warranty and we need to know how to get reimbursed for the charges.
GetHuman2215468 did not yet indicate what HP should do to make this right.
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How GetHuman2215468 fixed the problem
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