We purchased HP Office Jet Pro **** on *********, the printer was not working and we go...

GetHuman2215468's customer service issue with HP from February 2019

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The issue in GetHuman2215468's own words
We purchased HP Office Jet Pro **** on *********, the printer was not working and we go message - carriage cannot move , clear out paper jam- we looked all through the printer and no paper jam. We called a HP Tec who came out and found a piece had broken off, he said he had to order the part. The bill will be $***.**. We understand HP has a year warranty and we need to know how to get reimbursed for the charges.
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Customer service issue
Reported by GetHuman2215468
Feb 15th, 2019 - 8 mons ago
I have an issue with HP too
Not resolved
Seen by 7 customers so far
Similar issue to 9067 others
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GetHuman2215468 started working on this issue
Feb 15th 5:50pm