Hello my name is Jesenia i am writing to you because My husband purchase a HP laptop m...

GetHuman2214650's customer service issue with HP from February 2019

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The issue in GetHuman2214650's own words
Hello my name is Jesenia i am writing to you because My husband purchase a HP laptop model number ** - DB****DX, on Nov **th **** for Christmas.* Upon opening turning it on the screen would flicker, Flash and delay on turning on! I figured it was a new laptop and the screen would take longer to turn on like one of my TV's that has a deley. But not The case here. Sunday afternoon was the last day I used the laptop if i used the laptop more then **times it to much, I rarely used it.*I use my laptop for less then * hours this sunday that just passed February.**th **** and it was low on battery life it shut down on me I charged it.* come Monday afternoon I turn it on to see some missing homework Assignments from my kids school, and it did the normal flickered ,Flash but then I had a blank screen and then a white screen. I tried shutting it off turning it back on, the same thing white screen some flicker .*I check the warranty website, I tried troubleshooting it, I talk to an automatic texting service No luck there.* I talk to a personal service person on the same website she asked for my number,said she would call me ** to ** minutes never called me this was Monday today is Friday. Something's wrong with my laptop From the beginning not sure what it is Still the screen is white from time to time a goes black and then you would see the home screen I want to try to log in a goes back to white. I need help To figure this out.
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HP

Customer service issue
Reported by GetHuman2214650
Feb 15th, 2019 - 8 mons ago
I have an issue with HP too
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Seen by 7 customers so far
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Timeline
GetHuman2214650 started working on this issue
Feb 15th 4:24pm