Here is the original issue that I contacted HP on prior - Just prior to deploying in Se...

GetHuman2151531's customer service issue with HP from February 2019

10 views | 8437 similar | 0 following
Help with my HP issue
Next: our robot will wait on hold for GetHuman2151531 to get a HP rep on the line!
Always use the GetHuman Phone to call HP. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2151531's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2151531's own words
Here is the original issue that I contacted HP on prior - Just prior to deploying in September I purchased an HP ENVY *** and had I not deployed right away I would have more than returned it by now. In fact, I'm having to rewrite this email because it is such a craptastic computer. Its WiFi network adapter disconnects or disables multiple times a night, which is frustrating as can be. I had drafted an entire message just prior to this and it completely disappeared because I once again lost my WiFi connection. It is not the connection here - I have no issues with my phone and my room mate has no issues with his laptop. I started having problems within the first day or two but unfortunately, as stated, I deployed immediately. ** Update ** returned from deployment and brought it to the Geek Squad who found nothing. I bought a new modem*router and it still dropped, so Best Buy sent it to HP to fix. Just got it back today and they had "reconnected the WIFI antenna." Well clearly it did not work as within ** minutes of getting home and starting to use it, it once again lost WIFI connection and I had to reset the adapter again and again. Finally gave up and just went and grabbed my old Sony Vaio that has no issues like this. I paid a lot of money for the HP Envy and as much as I like it, I cannot continue to use it as it tries my patience and doesn't allow me to get stuff done. What are my options now?? Just bought it in September* still under warranty* already attempted to have Best Buy and HP tech center fix it, and it is not working... Please advise. Kind regards. Mary Schroeder

GetHuman2151531 did not yet indicate what HP should do to make this right.

How GetHuman2151531 fixed the problem

We are waiting for GetHuman2151531 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
contacting hp instant ink for resolving printing issueHP DL*** GEN* Server error :- ***-An uncorrectable memory error was detected prio...
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2151531 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2151531
Feb 7th, 2019 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 8437 others
0 customers following this
Items needed
Order number
Billing address
Email address on account
Phone number on account


GetHuman2151531 started working on this issue
Feb 7th, 2019 1:19am